Patents by Inventor David J. Shuckerow
David J. Shuckerow has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240096317Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.Type: ApplicationFiled: September 16, 2022Publication date: March 21, 2024Applicant: GM Cruise Holdings LLCInventors: Theresa Foy, Christopher Warren, Livia Johanna, Bharatkumar Patel, Leah Meyerholtz, Qingxuan Li, David J. Shuckerow, MinJie Tong, Vinayaka Dattatraya, Kendal Sparks, McKenna Morey
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Publication number: 20240092379Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.Type: ApplicationFiled: September 16, 2022Publication date: March 21, 2024Applicant: GM Cruise Holdings LLCInventors: Livia Johanna, Theresa Foy, Christopher Warren, Bharatkumar Patel, Leah Meyerholtz, Qingxuan Li, David J. Shuckerow, MinJie Tong, Vinayaka Dattatraya, Kendal Sparks, McKenna Morey
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Publication number: 20240092389Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.Type: ApplicationFiled: September 16, 2022Publication date: March 21, 2024Applicant: GM Cruise Holdings LLCInventors: Qingxuan Li, Theresa Foy, Christopher Warren, Livia Johanna, Bharatkumar Patel, Leah Meyerholtz, David J. Shuckerow, MinJie Tong, Vinayaka Dattatraya, Kendal Sparks, McKenna Morey
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Publication number: 20240098463Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the call, whereby the passenger can communicate with the other party via the call.Type: ApplicationFiled: September 16, 2022Publication date: March 21, 2024Applicant: GM Cruise Holdings LLCInventors: Theresa Foy, Christopher Warren, Livia Johanna, Bharatkumar Patel, Leah Meyerholtz, Qingxuan Li, David J. Shuckerow, MinJie Tong, Vinayaka Dattatraya, Kendal Sparks, McKenna Morey
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Publication number: 20240098464Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.Type: ApplicationFiled: September 16, 2022Publication date: March 21, 2024Applicant: GM Cruise Holdings LLCInventors: Theresa Foy, Christopher Warren, Livia Johanna, Bharatkumar Patel, Leah Meyerholtz, Qingxuan Li, David J. Shuckerow, MinJie Tong, Vinayaka Dattatraya, Kendal Sparks, McKenna Morey
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Publication number: 20240025439Abstract: There is disclosed herein a method of providing customer service, including receiving a customer service request from an autonomous vehicle (AV), the customer service request comprising sensor data collected by the AV; selecting a standard operating procedure (SOP) for responding to the customer service request, the SOP selected from a data store comprising a plurality of SOPs, wherein selecting the SOP is based at least in part on the sensor data from the AV, and wherein the SOP includes a human-usable resolution script; and handling the customer service request, including displaying the human-usable resolution script to a human customer service agent to assist the human customer service agent in handling the customer service request.Type: ApplicationFiled: July 20, 2022Publication date: January 25, 2024Applicant: GM Cruise Holdings LLCInventors: Christopher Warren, MinJie Tong, Theresa Foy, Ashley Sams, Soleil Phan, Leah Meyerholtz, David J. Shuckerow, Daniel Paul Thengvall, Qingxuan Li, Steven Sturkop
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Publication number: 20240029077Abstract: There is disclosed herein a method of providing customer service, including receiving a customer service request from an autonomous vehicle (AV), the customer service request comprising sensor data collected by the AV; selecting a standard operating procedure (SOP) for responding to the customer service request, the SOP selected from a data store comprising a plurality of SOPs, wherein selecting the SOP is based at least in part on the sensor data from the AV, and wherein the SOP includes a human-usable resolution script; and handling the customer service request, including displaying the human-usable resolution script to a human customer service agent to assist the human customer service agent in handling the customer service request.Type: ApplicationFiled: July 20, 2022Publication date: January 25, 2024Applicant: GM Cruise Holdings LLCInventors: Christopher Warren, MinJie Tong, Theresa Foy, Ashley Sams, Soleil Phan, Leah Meyerholtz, David J. Shuckerow, Daniel Paul Thengvall, Qingxuan Li, Steven Sturkop
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Publication number: 20240004383Abstract: There is disclosed a method of providing rider service for an autonomous vehicle (AV) system, including operating an AV to provide a trip to a passenger; associating the passenger with a unique passenger identifier (UPID); receiving passenger metadata for the passenger according to the UPID; and responding to a rider service instance, comprising customizing the response according to the UPID and the passenger metadata.Type: ApplicationFiled: September 8, 2022Publication date: January 4, 2024Applicant: GM Cruise Holdings LLCInventors: Theresa Foy, Leah Meyerholtz, David J. Shuckerow, Christopher Warren, Qingxuan Li, Yosser Andres D'Avanzo, MinJie Tong, Livia Johanna, Bridget Collins, Daniel Paul Thengvall, Jyothi Babu Araja, Steven Sturkop, Hailun Zhou
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Publication number: 20240005335Abstract: There is disclosed a method of providing rider service for an autonomous vehicle (AV) system, including operating an AV to provide a trip to a passenger; associating the passenger with a unique passenger identifier (UPID); receiving passenger metadata for the passenger according to the UPID; and responding to a rider service instance, comprising customizing the response according to the UPID and the passenger metadata.Type: ApplicationFiled: September 8, 2022Publication date: January 4, 2024Applicant: GM Cruise Holdings LLCInventors: Theresa Foy, Leah Meyerholtz, David J. Shuckerow, Christopher Warren, Qingxuan Li, Yosser Andres D'Avanzo, MinJie Tong, Livia Johanna, Bridget Collins, Daniel Paul Thengvall, Jyothi Babu Araja, Steven Sturkop, Hailun Zhou