Patents by Inventor David James Rennyson
David James Rennyson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10581773Abstract: A user is prompted to select a social site for generating a voice enabled social artifact. A user selection of the social site is received. Responsive to receiving the user selection, information associated with an account of the user on the social site is obtained. The user is prompted to select a social artifact associated with the social site for voice enablement. A user selection of the social artifact is received. The selected social artifact is configured for voice enablement. The selected social artifact is displayed on the social site with an indication that the selected social artifact is voice enabled.Type: GrantFiled: February 14, 2018Date of Patent: March 3, 2020Inventors: Ahmed Tewfik Bouzid, David James Rennyson, Michael Jerry Saylor
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Patent number: 10368211Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product that is likely to be of interest to the user is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application for the user is determined by the remote learning engine based on the accessed usage data, the recommended voice bundle application being a voice application that, when executed by the telephonic device, results in a simulated multi-step spoken conversation between the telephonic device and the user to enable the user to receive the identified service or the identified product. A recommendation associated with the recommended voice bundle application is transmitted from the remote learning engine to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications.Type: GrantFiled: October 12, 2015Date of Patent: July 30, 2019Inventors: Ahmed Tewfik Bouzid, Prasanna Sajeewa Naleen Perera, David James Rennyson, Michael Jerry Saylor, Ashwini Swaroop Reddy Dulam, Jonathan Hotz
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Patent number: 10129720Abstract: A graphical user interface (GUI) on a display of an electronic device visually presents to a user a group of voice bundles that are available for use on the electronic device. Each voice bundle includes a software application for performing a call flow that includes a sequence of prompt instructions and grammar instructions executable to result in a simulated multi-step spoken interaction between the electronic device and the user. An input is received from the user entered through the GUI indicating a selection of a voice bundle from the group of voice bundles. In response to the input, a remote server is identified that stores the selected voice bundle. Network communications is established between the electronic device and the remote server. The selected voice bundle is located on the remote server. A copy of the selected voice bundle is downloaded from the remote server onto the electronic device.Type: GrantFiled: December 31, 2012Date of Patent: November 13, 2018Inventors: Ahmed Tewfik Bouzid, Vadim Snitkovsky, Michael Ahnemann, Ashwini Swaroop Reddy Dulam, Prasanna Sajeewa Naleen Perera, Brandon Alan Phillips, Paresh Popli, Rajesh Ramchander, David James Rennyson, Briam Rodriguez, Michael Jerry Saylor
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Patent number: 10084912Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.Type: GrantFiled: July 10, 2015Date of Patent: September 25, 2018Inventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
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Patent number: 10051131Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.Type: GrantFiled: October 14, 2016Date of Patent: August 14, 2018Inventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
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Patent number: 10009463Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel.Type: GrantFiled: October 10, 2016Date of Patent: June 26, 2018Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Ahmed Tewfik Bouzid, Praphul Kumar, Michael T. Mateer, David James Rennyson
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Publication number: 20180176162Abstract: A user is prompted to select a social site for generating a voice enabled social artifact. A user selection of the social site is received. Responsive to receiving the user selection, information associated with an account of the user on the social site is obtained. The user is prompted to select a social artifact associated with the social site for voice enablement. A user selection of the social artifact is received. The selected social artifact is configured for voice enablement. The selected social artifact is displayed on the social site with an indication that the selected social artifact is voice enabled.Type: ApplicationFiled: February 14, 2018Publication date: June 21, 2018Inventors: Ahmed Tewfik Bouzid, David James Rennyson, Michael Jerry Saylor
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Patent number: 9929987Abstract: A user is prompted to select a social site for generating a voice enabled social artifact. A user selection of the social site is received. Responsive to receiving the user selection, information associated with an account of the user on the social site is obtained. The user is prompted to select a social artifact associated with the social site for voice enablement. A user selection of the social artifact is received. The selected social artifact is configured for voice enablement. The selected social artifact is displayed on the social site with an indication that the selected social artifact is voice enabled.Type: GrantFiled: July 2, 2012Date of Patent: March 27, 2018Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Ahmed Tewfik Bouzid, David James Rennyson, Michael Jerry Saylor
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Publication number: 20170118349Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.Type: ApplicationFiled: October 14, 2016Publication date: April 27, 2017Inventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
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Publication number: 20170118338Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel.Type: ApplicationFiled: October 10, 2016Publication date: April 27, 2017Inventors: Ahmed Tewfik Bouzid, Praphul Kumar, Michael T. Mateer, David James Rennyson
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Patent number: 9622059Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented to the user through voice communications. One or more input parameters associated with the recommended voice bundle application is collected by the telephonic device. The user through voice communications has accepted the recommendation determining is determined. In response to determining that the user has accepted the recommendation, the one or more input parameters to the recommended voice bundle application are loaded by the telephonic device, and the recommended voice bundle application is executed by the telephonic device.Type: GrantFiled: January 27, 2015Date of Patent: April 11, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Ahmed Tewfik Bouzid, David James Rennyson, Michael Jerry Saylor, Ashwini Swaroop Reddy Dulam, Jonathan Hotz
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Patent number: 9479640Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.Type: GrantFiled: February 3, 2014Date of Patent: October 25, 2016Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
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Patent number: 9468040Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel.Type: GrantFiled: August 6, 2014Date of Patent: October 11, 2016Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Ahmed Tewfik Bouzid, Praphul Kumar, Michael T. Mateer, David James Rennyson
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Publication number: 20160135025Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product that is likely to be of interest to the user is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application for the user is determined by the remote learning engine based on the accessed usage data, the recommended voice bundle application being a voice application that, when executed by the telephonic device, results in a simulated multi-step spoken conversation between the telephonic device and the user to enable the user to receive the identified service or the identified product. A recommendation associated with the recommended voice bundle application is transmitted from the remote learning engine to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications.Type: ApplicationFiled: October 12, 2015Publication date: May 12, 2016Inventors: Ahmed Tewfik Bouzid, Prasanna Sajeewa Naleen Perera, David James Rennyson, Michael Jerry Saylor, Ashwini Swaroop Reddy Dulam, Jonathan Hotz
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Publication number: 20150319303Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.Type: ApplicationFiled: July 10, 2015Publication date: November 5, 2015Inventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
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Patent number: 9160844Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product that is likely to be of interest to the user is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application for the user is determined by the remote learning engine based on the accessed usage data, the recommended voice bundle application being a voice application that, when executed by the telephonic device, results in a simulated multi-step spoken conversation between the telephonic device and the user to enable the user to receive the identified service or the identified product. A recommendation associated with the recommended voice bundle application is transmitted from the remote learning engine to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications.Type: GrantFiled: December 31, 2012Date of Patent: October 13, 2015Assignee: ANGEL.COM INCORPORATEDInventors: Ahmed Tewfik Bouzid, Prasanna Sajeewa Naleen Perera, David James Rennyson, Michael Jerry Saylor, Ashwini Swaroop Reddy Dulam, Jonathan Hotz
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Patent number: 9083795Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.Type: GrantFiled: October 21, 2013Date of Patent: July 14, 2015Assignee: Angel.com IncorporatedInventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
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Publication number: 20150139410Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented to the user through voice communications. One or more input parameters associated with the recommended voice bundle application is collected by the telephonic device. The user through voice communications has accepted the recommendation determining is determined. In response to determining that the user has accepted the recommendation, the one or more input parameters to the recommended voice bundle application are loaded by the telephonic device, and the recommended voice bundle application is executed by the telephonic device.Type: ApplicationFiled: January 27, 2015Publication date: May 21, 2015Inventors: Ahmed Tewfik Bouzid, David James Rennyson, Michael Jerry Saylor, Ashwini Swaroop Reddy Dulam, Jonathan Hotz
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Patent number: 8953757Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented to the user through voice communications. One or more input parameters associated with the recommended voice bundle application is collected by the telephonic device. The user through voice communications has accepted the recommendation determining is determined. In response to determining that the user has accepted the recommendation, the one or more input parameters to the recommended voice bundle application are loaded by the telephonic device, and the recommended voice bundle application is executed by the telephonic device.Type: GrantFiled: December 31, 2012Date of Patent: February 10, 2015Assignee: Angel.com IncorporatedInventors: Ahmed Tewfik Bouzid, David James Rennyson, Michael Jerry Saylor, Ashwini Swaroop Reddy Dulam, Jonathan Hotz
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Patent number: 8953764Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A first service or a first product is identified by the remote learning engine based on the accessed usage data. A first recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the first recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. A response from the user associated with the recommendation is received. In response to determining that the user has not accepted the recommendation, a second service or a second product is determined based on the received response. A second recommended voice bundle application is determined based on the second service. The second recommended voice bundle application is executed by the telephonic device.Type: GrantFiled: December 31, 2012Date of Patent: February 10, 2015Assignee: Angel.com IncorporatedInventors: Ahmed Tewfik Bouzid, David James Rennyson, Michael Jerry Saylor, Ashwini Swaroop Reddy Dulam, Jonathan Hotz