Patents by Inventor David Jesse Moody, III

David Jesse Moody, III has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Apparatus and method for multivariate prediction of contact center metrics using machine learning
    Patent number: 11475327
    Abstract: In a predictor device, a method for predicting a metric of a contact center includes receiving contact center operational data associated with a time duration; training a set of algorithms and their available hyperparameters with the contact center operational data to generate a set of data models; generating a score associated with each data model of the set of data models, the score quantifying a performance of each algorithm and its available hyperparameters on the contact center operational data; identifying the data model having the largest score as a best learning model for the time duration; and generating a contact center metric prediction based on the best learning model for the time duration.
    Type: Grant
    Filed: March 12, 2020
    Date of Patent: October 18, 2022
    Assignee: Swampfox Technologies, Inc.
    Inventors: David Jesse Moody, III, Nathan Pocta, Sergey A. Razin
  • APPARATUS AND METHOD FOR MULTIVARIATE PREDICTION OF CONTACT CENTER METRICS USING MACHINE LEARNING
    Publication number: 20200293922
    Abstract: In a predictor device, a method for predicting a metric of a contact center includes receiving contact center operational data associated with a time duration; training a set of algorithms and their available hyperparameters with the contact center operational data to generate a set of data models; generating a score associated with each data model of the set of data models, the score quantifying a performance of each algorithm and its available hyperparameters on the contact center operational data; identifying the data model having the largest score as a best learning model for the time duration; and generating a contact center metric prediction based on the best learning model for the time duration.
    Type: Application
    Filed: March 12, 2020
    Publication date: September 17, 2020
    Applicant: SWAMPFOX TECHNOLOGIES, INC.
    Inventors: David Jesse Moody, III, Nathan Pocta, Sergey A. Razin