Patents by Inventor David John Pflug

David John Pflug has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 12141877
    Abstract: Techniques for cooperative document generation include methods, one of the methods includes receiving, from a mobile device, a request to start an insurance claim, the mobile device including an application configured to guide the user through the claim process. The method includes establishing a session between a computer and the mobile device. The method includes displaying images of the user interface of the mobile device. The method includes receiving information concerning the insurance claim from the mobile device, the information provided by the user in response to prompts provided on the mobile device. The method includes displaying the information on the computer. The method includes enabling the customer service representative to alter the information or request additional information be provided. The method includes adding the information to a data record regarding the insurance claim in response to an indication that the customer service representative has verified the information.
    Type: Grant
    Filed: June 14, 2023
    Date of Patent: November 12, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: David James, Irvin Lee Smith, D'Andre Nepoleon Covin, David John Pflug, Elisabeth Rose Gutierrez
  • Patent number: 11861036
    Abstract: The present disclosure relates to methods and systems for measuring private information protection across a number of external services. A centralized private information protection service is coupled to external services, accesses data of these external services, aggregates the data and determines a private information protection scoring based upon the aggregated data.
    Type: Grant
    Filed: September 5, 2019
    Date of Patent: January 2, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: David John Pflug, Jansey Comeaux, Irvin Lee Smith
  • Patent number: 11720974
    Abstract: Techniques for cooperative document generation include methods, one of the methods includes receiving, from a mobile device, a request to start an insurance claim, the mobile device including an application configured to guide the user through the claim process. The method includes establishing a session between a computer and the mobile device. The method includes displaying images of the user interface of the mobile device. The method includes receiving information concerning the insurance claim from the mobile device, the information provided by the user in response to prompts provided on the mobile device. The method includes displaying the information on the computer. The method includes enabling the customer service representative to alter the information or request additional information be provided. The method includes adding the information to a data record regarding the insurance claim in response to an indication that the customer service representative has verified the information.
    Type: Grant
    Filed: May 11, 2022
    Date of Patent: August 8, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: David James, Irvin Lee Smith, D'Andre Nepoleon Covin, David John Pflug, Elisabeth Rose Gutierrez
  • Patent number: 11488704
    Abstract: Embodiments described herein disclose technology for detecting and mitigating a health event. The system can monitor health information associated with the user. The health information can be collected by sensors. The system can assess the environment in the location of the user using one or more connected devices and/or sensors. Based on the health information and the environment, the system can detect whether a health event is occurring. In response to detecting a health event, the system can generate a mitigation plan and alter controllable environmental features according to the mitigation plan via the connected devices.
    Type: Grant
    Filed: August 19, 2019
    Date of Patent: November 1, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: Justin Dax Haslam, Christina N. Nickel, Anthony Scott Farnsworth, David John Pflug, Kelly Q. Baker, Joshua Daniel Elkin
  • Patent number: 11361383
    Abstract: Techniques for cooperative document generation include methods, one of the methods includes receiving, from a mobile device, a request to start an insurance claim, the mobile device including an application configured to guide the user through the claim process. The method includes establishing a session between a computer and the mobile device. The method includes displaying images of the user interface of the mobile device. The method includes receiving information concerning the insurance claim from the mobile device, the information provided by the user in response to prompts provided on the mobile device. The method includes displaying the information on the computer. The method includes enabling the customer service representative to alter the information or request additional information be provided. The method includes adding the information to a data record regarding the insurance claim in response to an indication that the customer service representative has verified the information.
    Type: Grant
    Filed: September 6, 2018
    Date of Patent: June 14, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: David James, Irvin Lee Smith, D'André Nepoleon Covin, David John Pflug, Elisabeth Rose Gutierrez