Abstract: A method, computer program product, and computer system are described for providing decision instructions for problem incidents in information technology (IT) systems. The method includes categorizing incident instances as incident types, where an incident instance includes one or more events having resources identifying one or more hosts specific to the incident instance and wherein an incident type categorizes incident instances having a common underlying problem with the incident type having generalized resources. The method includes generating decision instructions for an incident type wherein the decision instructions provide generalized command steps for interacting with hosts for the resolution of incident instances of the incident type.

Abstract: A computer-implemented method for generation of dashboard templates for operations management is disclosed. The computer-implemented method includes monitoring a user interactions with an editable dashboard user interface when handling issue instances to gather chart selections, wherein a chart is a graphical visualization of one or more parameters of a data source. The computer-implemented method further includes identifying an issue type to chart pairs from the gathered chart selections and, for each pair, generalizing the one or more data source parameters. The computer-implemented method further includes identifying from the gathered chart selections common associations between the issue type and a chart visualization type.

Abstract: A method, a computer program product, and a computer system co-assign operators to service an incident with a first operator educating a second operator of skills used in servicing the incident. The method includes determining a type of incident and determining a command group used for the type of incident according to a first mapping based on historical resolutions of historical incidents. The method includes determining the first operator for co-assignment according to a second mapping based on successful historical resolutions of historical incidents by the first operator. The method includes determining the second operator for the co-assignment according to the second mapping that further maps the command group and the second operator based on a lack of experience in using the command group. The method includes co-assigning the incident to the first operator and the second operator.

Abstract: Runbook deployment based on confidence evaluation. Obtaining a runbook based on commands, where the commands relate to resolving an incident and determining an aggregated skill level of operators for the runbook based on historical resolutions of incidents by the operators. A confidence measure of the runbook is determined according to the aggregated skill level for the runbook. Deployment of the runbook is performed in accordance with the confidence measure.

Abstract: A computer-implemented method for generation of dashboard templates for operations management is disclosed. The computer-implemented method includes monitoring a user interactions with an editable dashboard user interface when handling issue instances to gather chart selections, wherein a chart is a graphical visualization of one or more parameters of a data source. The computer-implemented method further includes identifying an issue type to chart pairs from the gathered chart selections and, for each pair, generalizing the one or more data source parameters. The computer-implemented method further includes identifying from the gathered chart selections common associations between the issue type and a chart visualization type.

Abstract: Runbook deployment based on confidence evaluation. Obtaining a runbook based on commands, where the commands relate to resolving an incident and determining an aggregated skill level of operators for the runbook based on historical resolutions of incidents by the operators. A confidence measure of the runbook is determined according to the aggregated skill level for the runbook. Deployment of the runbook is performed in accordance with the confidence measure.

Abstract: A method, a computer program product, and a computer system co-assign operators to service an incident with a first operator educating a second operator of skills used in servicing the incident. The method includes determining a type of incident and determining a command group used for the type of incident according to a first mapping based on historical resolutions of historical incidents. The method includes determining the first operator for co-assignment according to a second mapping based on successful historical resolutions of historical incidents by the first operator. The method includes determining the second operator for the co-assignment according to the second mapping that further maps the command group and the second operator based on a lack of experience in using the command group. The method includes co-assigning the incident to the first operator and the second operator.

Abstract: A method, a computer program product, and a computer system assign an operator to service an incident. The method includes determining a type of incident. The method includes determining a command group based on the type of incident according to a first mapping. The first mapping is indicative of a mapping between the command group and the type of incident based on historical resolutions of historical incidents. The command group includes at least one command used in resolving the type of incident for a historical incident. The method includes determining an operator who has used the command group according to a second mapping. The second mapping is indicative of a mapping between the command group and the operator based on historical resolutions of historical incidents. The operator has used at least one command in the command group. The method includes assigning the operator to the incident.