Abstract: Methods, devices, and systems are provided for converting messages received from different sources into a universal file management system format managed by a central server. Each message may be sent from a sender to at least one recipient in a communication system. Upon receiving the messages, the central server converts each message into at least one folder and file. The files or folders can be stored in a secure central repository or memory. The secure central repository may include directory-sync servicing to virtually a user communication device other than the server. Files or folders may be marked as sensitive and restricted from access, copying, or other distribution. Sensitive files and folders, representing messages received can be restricted to viewing via a real-time communication application running on a user's communication device and portal connection to the secure central repository.

Abstract: Methods and systems for presenting information regarding multiple categories of content are provided. In addition, methods and systems that suggest activities by a user in relation to content and determined affinity for content in relation to user contacts are provided. A user interface application is provided that operates to display status and/or historical information regarding content, suggested activities, and suggested contacts. The user can interact with the interface to access detailed information and to act on suggestions. In addition the user can interact with the interface to share content to other users, including users participating in real time communication sessions.

Abstract: When SIP INVITE is received from a first communication device at a Network Border Element (NBE), the NBE sends the SIP INVITE to a communication manger to establish a SIP communication session with a second communication device. As part of the call setup process, a SIP 200 OK message is received by the NBE, thus setting up a full SIP communication session between the NBE and the second communication device. The SIP 200 OK message includes a parameter that indicates the SIP communication session is initially going to be established between the first communication device and a non-human entity. Based on the parameter in the SIP 200 OK message, the NBE sends a SIP Provisional Response message to the first communication device. This sets up a provisional SIP communication session between the NBE and the first communication device in order to comply with the jurisdictional requirements of a specific country.

Abstract: A method of operating a communication system includes generating a transcript of at least a portion of a conversation between a plurality of users. The transcript includes a plurality of subsets of characters. The method further includes displaying the transcript on a plurality of communication devices, identifying an occurrence of at least one selected subset of characters from the plurality of subsets of characters, and querying a definition source for at least one definition for the selected subset of characters. The definition for the selected subset of characters is displayed on the plurality of communication devices.

Abstract: An automated method and system is provided for resolving conflicts in presence and availability information stored at differing network nodes and configuring interparty communications.

Abstract: Mechanisms and methods for providing sequenced applications upon communications session termination are provided. More particularly, a variety of messages, transcriptions, recordings, information sharing, billing, verification, participant listing, reporting, date and time stamping, linkages to other applications, launching of software programs, initiation of one or more subsequent communications sessions via the same or other communications modalities, and the like are possible. Provision of sequenced applications is performed in accordance with selections made as part of the initial negotiation of the communications session, during the communications session, or prior to the communications session to drive the applications launched upon call disconnect.

Abstract: Methods, devices, and systems are provided for converting messages received from different sources into a universal file management system format managed by a central server. Each message may be sent from a sender to at least one recipient in a communication system. Upon receiving the messages, the central server converts each message into at least one folder and file. The files or folders can be stored in a secure central repository or memory. The secure central repository may include directory-sync servicing to virtually a user communication device other than the server. Files or folders may be marked as sensitive and restricted from access, copying, or other distribution. Sensitive files and folders, representing messages received can be restricted to viewing via a real-time communication application running on a user's communication device and portal connection to the secure central repository.

Abstract: Methods, devices, and systems are provided that enable a user to discreetly provide input to a computer system via a handheld input control device. The input control device is physically discrete, or separate, from the computer and is configured to provide input based on one or more of an orientation of the device and a disposition of a user's digits on the device. The device can continually and dynamically reconfigure itself based on a recognizable pattern, or locational arrangement, associated with a user's hand. For example, the device can determine where the features of a user's hand are, on or about the device, at any point in time. The device can then map, or remap, various input sensors to match the locational arrangement of features in an ad hoc manner when the device is grasped.

Abstract: When SIP INVITE is received from a first communication device at a Network Border Element (NBE), the NBE sends the SIP INVITE to a communication manger to establish a SIP communication session with a second communication device. As part of the call setup process, a SIP 200 OK message is received by the NBE, thus setting up a full SIP communication session between the NBE and the second communication device. The SIP 200 OK message includes a parameter that indicates the SIP communication session is initially going to be established between the first communication device and a non-human entity. Based on the parameter in the SIP 200 OK message, the NBE sends a SIP Provisional Response message to the first communication device. This sets up a provisional SIP communication session between the NBE and the first communication device in order to comply with the jurisdictional requirements of a specific country.

Abstract: A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment includes monitored virtual objects associated with a plurality of monitored entities and a monitor virtual object associated with a human monitor. The monitored object moves relative to a coordinate system defining the virtual reality environment. In response to detection of a trigger event, an information manager provides, to the human monitor, information associated with a selected monitored entity corresponding to a selected monitored virtual object.

Abstract: The present invention provides mechanisms for determining contextual information and including at least some of the determined contextual information in a communication. As an example, a multi-modal communications thumbnail providing context and prior communications summary as an attachment to a communication may be provided. The context and prior communications summary may supplement or replace one or more of a typical communications identifier such as subject, title, and distribution information.

Abstract: A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment is configured based on collected information of various types.

Abstract: One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for bill management. Aspects of the invention also relate to managing payment preferences, auto payment of bills or invoices, managing bill notification preferences, triggering a notification to be sent to one or more of an associated device and the STB upon receipt of a bill, analyzing an incoming bill with an intelligent agent and optionally initiating a communication to the vendor associated with a bill based on the analysis, acquiring additional information about the bill including an image of the bill and/or additional details, and forwarding invoice information to a destination associated with the STB.

Abstract: Methods and systems for presenting information regarding multiple categories of content are provided. In addition, methods and systems that suggest activities by a user in relation to content and determined affinity for content in relation to user contacts are provided. A user interface application is provided that operates to display status and/or historical information regarding content, suggested activities, and suggested contacts. The user can interact with the interface to access detailed information and to act on suggestions. In addition the user can interact with the interface to share content to other users, including users participating in real time communication sessions.

Abstract: Methods and systems for presenting information regarding multiple categories of content are provided. In addition, methods and systems that suggest activities by a user in relation to content and determined affinity for content in relation to user contacts are provided. A user interface application is provided that operates to display status and/or historical information regarding content, suggested activities, and suggested contacts. The user can interact with the interface to access detailed information and to act on suggestions. In addition the user can interact with the interface to share content to other users, including users participating in real time communication sessions.

Abstract: A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment includes avatars representative of resources and entities to be serviced by the resources. Characteristic(s) of the avatars are selected based on collected information of various types.

Abstract: A first user may provide protected content to a second user. The user accesses the rights required by the protected content and the rights held by the second user. If the rights of the second user are equal or greater to those required by the protected content, the first user may then provide the protected content to the second user. Additionally, methods and systems for presenting information regarding multiple categories of content are provided. In addition, methods and systems that suggest activities by a user in relation to content and determined affinity for content in relation to user contacts are provided. A user interface application is provided that operates to display status and/or historical information regarding content, suggested activities, and suggested contacts. The user can interact with the interface to access detailed information and to act on suggestions.

Abstract: In one embodiment, an enterprise network is provided that includes subscriber communication devices 120, 148, and 150, an archival server 128 to store representations of communications between subscribers and/or between subscribers and nonsubscribers, and a module 160, 168, and/or 174 that analyzes a communication by a subscriber for selected content and, when the selected content is present in the communication, determines a weighted value associated with the communication and/or subscriber. The value reflects timing information associated with the communication. The archival server subsequently uses the weighted value to locate the recorded communication and/or identify the subscriber as being fluent in the selected content.

Abstract: Methods and systems for providing avatars in a virtual reality environment (VRE) are provided. More particularly, different avatars can be defined for application to different VREs. A particular avatar can be selected or modified for application to a VRE in view of the context of the VRE, including but not limited to the avatar format required by the VRE, the topic of a meeting hosted by the VRE, the identity or other characteristics of other meeting participants, presence information, or the like.

Abstract: Methods and systems for presenting information regarding multiple categories of content are provided. In addition, methods and systems that suggest activities by a user in relation to content and determined affinity for content in relation to user contacts are provided. A user interface application is provided that operates to display status and/or historical information regarding content, suggested activities, and suggested contacts. The user can interact with the interface to access detailed information and to act on suggestions.