Abstract: Methods and systems for providing fault detection and management are disclosed. A system includes a web-based interface that allows a user to access all elements of a customer service network, which spans multiple networks, departments, and external partners. The system, and thereby the user, is able to manage almost all aspects of the network, thereby giving the user end-to-end customer experience issue management. Real time and archived events are utilized, in some embodiments, for root cause analysis and/or process and/or performance improvement. Events from differing transport, platform, technology and OSI model levels are correlated for optimal customer experience monitoring alarming and analysis.

Abstract: In electrographic apparatus having a cleaning station with a rotating cleaning brush which removes residual toner from a reusable imaging surface, a rotating comb has bristles in engagement with the brush. The bristles of the comb are arranged in two opposed helical segments for removing toner particles from the brush and for transporting such toner particles along a path to a collecting region to facilitate their effective removal by a vacuum system. Residual toner is removed by rotating the comb at an angular velocity 25 to 50 percent greater than the angular velocity of the cleaning brush.

Abstract: In electrographic apparatus having a cleaning station with a rotating cleaning brush which removes residual toner from a reusable imaging surface, a rotating comb has bristles in engagement with the brush. The bristles of the comb are arranged in two opposed helical segments for removing toner particles from the brush and for transporting such toner particles along a path to a collecting region to facilitate their effective removal by a vacuum system.