Abstract: An automated voice response system is provided that determines the most likely reason a caller is using the response system and, without any input from the user, provides the user with a predictive message. As such, the average call time for users of the voice response system is decreased. As in one example, the telephone number used to call the voice response system can be utilized to determine if the caller has an account with a service or product associated to the voice response system. The voice response system can then scan to see if there is a problem with the account that the user. Extending this example, a user that is at home waiting since 4 pm for a cable repairman may be presented with the predictive message “your repairman is running 2 hours late and will be at your house at 6 pm” the moment the caller connects to the voice response system.