Abstract: A computer-implemented method includes: monitoring, by a computing device, performance of currently deployed virtual machines (VMs) that implement particular services; determining, by the computing device, optimal configuration options for deployment of new VMs that implement one or more of the particular services based on the monitoring the performance of the currently deployed VMs; and outputting, by the computing device, information regarding the optimal configuration options to a user requesting the deployment of a new VM implementing one or more of the particular services.

Abstract: A computer-implemented method includes: monitoring, by a computing device, performance of currently deployed virtual machines (VMs) that implement particular services; determining, by the computing device, optimal configuration options for deployment of new VMs that implement one or more of the particular services based on the monitoring the performance of the currently deployed VMs; and outputting, by the computing device, information regarding the optimal configuration options to a user requesting the deployment of a new VM implementing one or more of the particular services.

Abstract: A computer-implemented method includes receiving, by a computing device via an application programming interface (API) or user interface, compliance definitions identifying compliance checks for endpoints in a cloud network; generating, by the computing device, a compliance check inventory identifying the compliance checks and actions associated with the compliance checks; storing, by the computing device, the compliance check inventory in a computer storage system identifying, by the computing device, redundant actions in the compliance check inventory; identifying, by the computing device, outdated actions in the compliance check inventory; and updating, by the computing device, the compliance check inventory by eliminating the redundant actions and the outdated actions.

Abstract: A computer-implemented method includes: monitoring, by a computing device, performance of currently deployed virtual machines (VMs) that implement particular services; determining, by the computing device, optimal configuration options for deployment of new VMs that implement one or more of the particular services based on the monitoring the performance of the currently deployed VMs; and outputting, by the computing device, information regarding the optimal configuration options to a user requesting the deployment of a new VM implementing one or more of the particular services.

Abstract: A computer-implemented method includes: monitoring, by a computing device, performance of currently deployed virtual machines (VMs) that implement particular services; determining, by the computing device, optimal configuration options for deployment of new VMs that implement one or more of the particular services based on the monitoring the performance of the currently deployed VMs; and outputting, by the computing device, information regarding the optimal configuration options to a user requesting the deployment of a new VM implementing one or more of the particular services.

Abstract: A computer-implemented method includes: monitoring, by a computing device, performance of currently deployed virtual machines (VMs) that implement particular services; determining, by the computing device, optimal configuration options for deployment of new VMs that implement one or more of the particular services based on the monitoring the performance of the currently deployed VMs; and outputting, by the computing device, information regarding the optimal configuration options to a user requesting the deployment of a new VM implementing one or more of the particular services.

Abstract: Software that generates a message containing operations for multiple layers in a multi-layer environment, by performing the following operations: (i) receiving an operation to perform across a multilayer computing environment; (ii) generating a message for performing the operation across the multilayer computing environment, wherein the message includes a plurality of layer portions that include sub-operation(s) of the operation, wherein each layer portion corresponds to a respective layer in the multilayer computing environment; and (iii) orchestrating performance of the operation by sending the message between layers in the multilayer computing environment according to a sequence for performing sub-operation(s) indicated in the message, wherein when the message is located at a respective layer, the layer performs a respective set of sub-operation(s) according to the respectively corresponding layer portion for the layer in the message.

Abstract: In an approach for adjusting an order of actions to process a request, a processor receives a request that includes a set of actions to be performed in a first order. A processor receives monitored information of a service utilized to perform at least one action of the set of actions. A processor compares the monitored information to previously stored information. A processor determines that at least one aspect of the service is experiencing decreased performance based on the comparison. A processor identifies a first action of the set of actions corresponding to the at least one aspect of the service experiencing decreased performance. A processor adjusts the request, such that the request includes the set of actions to be performed in a second order, wherein the second order includes the first action is in a different position. A processor causes the adjusted request to be processed.

Abstract: Software that generates a message containing operations for multiple layers in a multi-layer environment, by performing the following operations: (i) receiving an operation to perform across a multilayer computing environment; (ii) generating a message for performing the operation across the multilayer computing environment, wherein the message includes a plurality of layer portions that include sub-operation(s) of the operation, wherein each layer portion corresponds to a respective layer in the multilayer computing environment; and (iii) orchestrating performance of the operation by sending the message between layers in the multilayer computing environment according to a sequence for performing sub-operation(s) indicated in the message, wherein when the message is located at a respective layer, the layer performs a respective set of sub-operation(s) according to the respectively corresponding layer portion for the layer in the message.

Abstract: Software that generates a message containing program instructions for multiple layers in a multi-layer environment, by performing the following operations: (i) receiving an operation to perform across a multilayer computing environment; (ii) generating a message for performing the operation across the multilayer computing environment, wherein the message includes a plurality of layer portions, wherein each layer portion corresponds to a respective layer in the multilayer computing environment and includes computer program instructions for performing a set of sub-operation(s) of the operation; and (iii) orchestrating, by one or more processors, performance of the operation by sending the message between layers in the multilayer computing environment, wherein when the message is located at a respective layer, the layer performs its respective set of sub-operation(s) according to the computer program instructions included in the layer's respectively corresponding layer portion of the message.

Abstract: Technology for generating, building, maintaining and sharing a pool of virtual environments. The virtual environments (for example, virtual machines) are instantiated and active prior to a request from a user to use a virtual environments. Delta maps are used to help match the request to the best-suited active virtual environment. The delta map is a data set that indicates differences between specification values of a given active virtual environment and specification values needed to reliably fulfill the user's request.

Abstract: A computer-implemented method includes: monitoring, by a computing device, performance of currently deployed virtual machines (VMs) that implement particular services; determining, by the computing device, optimal configuration options for deployment of new VMs that implement one or more of the particular services based on the monitoring the performance of the currently deployed VMs; and outputting, by the computing device, information regarding the optimal configuration options to a user requesting the deployment of a new VM implementing one or more of the particular services.

Abstract: A computer-implemented method includes receiving, by a computing device via an application programming interface (API) or user interface, compliance definitions identifying compliance checks for endpoints in a cloud network; generating, by the computing device, a compliance check inventory identifying the compliance checks and actions associated with the compliance checks; storing, by the computing device, the compliance check inventory in a computer storage system identifying, by the computing device, redundant actions in the compliance check inventory; identifying, by the computing device, outdated actions in the compliance check inventory; and updating, by the computing device, the compliance check inventory by eliminating the redundant actions and the outdated actions.

Abstract: A computer-implemented method includes: monitoring, by a computing device, compliance-related event information by periodically or intermittently receiving the compliance-related event information via an application programming interface (API) of the computing device; detecting, by the computing device, an event trigger or multiple event triggers based on monitoring the compliance-related event information; performing, by the computing device, a compliance check, in accordance with a compliance checklist, on an endpoint associated with a cloud network based on detecting the event trigger; receiving, by the computing device, results to the compliance check; and updating, by the computing device, the compliance checklist based on the results of the compliance check.

Abstract: An approach for managing incident tickets in a cloud managed service environment is provided. In an embodiment, in response to receipt of an incident ticket, it is determined whether a threshold number of incident tickets similar to the received incident ticket have been answered within a specified time period. This determination may include determining frequencies with which a plurality of previous resolutions applied to the similar incident tickets have been successful. Further, in response to determining that the threshold number of similar incident tickets have been answered, an automated response is provided to the received incident ticket and to subsequently received similar incident tickets, where similar incident tickets are defined as having a same error code or category type. The automated response may comprise a series of one or more previous resolutions to the similar incident tickets in order of the highest frequency of success.

Abstract: Software that dynamically updates virtual machine templates at deterministic intervals in order to reduce patching time, by performing the following operations: (i) identifying a virtual machine (VM) provisioned according to a first VM template; (ii) initiating a patching process that applies a set of patch(es) to the VM, thereby creating a patched VM; (iii) determining that an amount of time taken to complete the patching process is greater than a predetermined threshold; and (iv) responsive to determining that the amount of time taken to complete the patching process is greater than the predetermined threshold, generating a second VM template based, at least in part, on the patched VM.

Abstract: Software that dynamically updates virtual machine templates at deterministic intervals in order to reduce patching time, by performing the following operations: (i) identifying a virtual machine (VM) provisioned according to a first VM template; (ii) initiating a patching process that applies a set of patch(es) to the VM, thereby creating a patched VM; (iii) determining that an amount of time taken to complete the patching process is greater than a predetermined threshold; and (iv) responsive to determining that the amount of time taken to complete the patching process is greater than the predetermined threshold, generating a second VM template based, at least in part, on the patched VM.

Abstract: In an approach for adjusting an order of actions to process a request, a processor receives a request that includes a set of actions to be performed in a first order. A processor receives monitored information of a service utilized to perform at least one action of the set of actions. A processor compares the monitored information to previously stored information. A processor determines that at least one aspect of the service is experiencing decreased performance based on the comparison. A processor identifies a first action of the set of actions corresponding to the at least one aspect of the service experiencing decreased performance. A processor adjusts the request, such that the request includes the set of actions to be performed in a second order, wherein the second order includes the first action is in a different position. A processor causes the adjusted request to be processed.

Abstract: Software that generates a message containing program instructions for multiple layers in a multi-layer environment, by performing the following operations: (i) receiving an operation to perform across a multilayer computing environment; (ii) generating a message for performing the operation across the multilayer computing environment, wherein the message includes a plurality of layer portions, wherein each layer portion corresponds to a respective layer in the multilayer computing environment and includes computer program instructions for performing a set of sub-operation(s) of the operation; and (iii) orchestrating, by one or more processors, performance of the operation by sending the message between layers in the multilayer computing environment, wherein when the message is located at a respective layer, the layer performs its respective set of sub-operation(s) according to the computer program instructions included in the layer's respectively corresponding layer portion of the message.