Abstract: A system is disclosed for generating instructions enabling navigation between an origin and a location identified by an address corresponding to data in an incoming communication, such as a customer name or customer telephone number. The system comprises a conventional caller identification unit that reads information transmitted in conjunction with an incoming customer telephone call. A main processor engine receives this information and searches a database for a match between the information and the customer's address. Once the customer's address is successfully located and retrieved by the main processor engine, the address is communicated to a mapping engine. The mapping or other direction-generating engine searches a database for data associated with the address that may be used by the mapping or other direction-generating engine to generate or directions a map between a predetermined point of origin and the address.

Abstract: A system is disclosed for generating instructions enabling navigation between an origin and a location identified by an address corresponding to data in an incoming communication, such as a customer name or customer telephone number. The system comprises a conventional caller identification unit that reads information transmitted in conjunction with an incoming customer telephone call. A main processor engine receives this information and searches a database for a match between the information and the customer's address. Once the customer's address is successfully located and retrieved by the main processor engine, the address is communicated to a mapping engine. The mapping or other direction-generating engine searches a database for data associated with the address that may be used by the mapping or other direction-generating engine to generate or directions a map between a predetermined point of origin and the address. Once the map is generated, it can then be displayed on a computer screen and/or printed.