Patents by Inventor David Matvey

David Matvey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer impact measuring system
    Patent number: 8326678
    Abstract: Systems, methods, and computer program products are provided for monitoring the daily performance, as measured by customer impact, of technology systems that interface between a company and its customers. To do so, for example, embodiments of the present invention record, on a daily basis, the number of failed interactions between the company's customers and its technology systems, and, based on the recorded number of failed interactions, embodiments of the present invention provide performance measurements of the company's technology systems.
    Type: Grant
    Filed: October 30, 2008
    Date of Patent: December 4, 2012
    Assignee: Bank of America Corporation
    Inventors: David Matvey, John Lawton Cowan, Tracey Leigh Bentley, David Lee Harris