Abstract: Apparatus 510 assists in regulating the quality of services of providers. A server computer 512 comprises a processing unit 514 and a computer-readable medium which stores a task database 516, a time goal database 518, a job database 520, an actual task time database 522, a task weight database 524, an interim task grade database 526, and a grading algorithm 528 responsive to information in the time goal database to generate interim grades which are stored in interim task grade database 526. The actual task time database 522 and the task weight database 524, together with the task time goal database 518 drive the grading algorithm to generate cumulative grades which are stored in a system overall cumulative grade database 530. A plurality of provider personal computing devices receive prompts from a prompting algorithm. Provider personal computing devices are adapted to send task time completion data to the actual task time database.

Abstract: Apparatus 510 assists in regulating the quality of services of providers. A server computer 512 comprises a processing unit 514 and a computer-readable medium which stores a task database 516, a time goal database 518, a job database 520, an actual task time database 522, a task weight database 524, an interim task grade database 526, and a grading algorithm 528 responsive to information in the time goal database to generate interim grades which are stored in interim task grade database 526. The actual task time database 522 and the task weight database 524, together with the task time goal database 518 drive the grading algorithm to generate cumulative grades which are stored in a system overall cumulative grade database 530. A plurality of provider personal computing devices receive prompts from a prompting algorithm. Provider personal computing devices are adapted to send task time completion data to the actual task time database.

Abstract: A method of advertising a product, comprising assigning a respective telephone number to a plurality of advertising media elements is disclosed. Telephone numbers are assigned and calls are forwarded to be answered by a sales person or persons. The assignment of the telephone numbers to the sales person or persons is communicated to a computer based telephone services provider. The associated telephone number assignments are imprinted, audibly communicated or otherwise included in their respective advertising media elements. Response information such as the number of calls received by the telephone numbers in response to the advertising is recorded.

Abstract: In accordance with the invention, a method of implementing and controlling a real estate transaction includes the receiving of an agent identification from a particular agent and a request from the agent to implement the real estate transaction with respect to a particular property. These transactions are presented on a screen, or a plurality of screens, to the agent which shows a listing of a plurality of tasks to be done in connection with the real estate transaction, a plurality of fields for receiving information and a plurality of icons linking to request forms to be filled out and generating a requested item cost associated with a task, if any, and storing cost(s) as cost information associated with a property and/or agent.

Abstract: A method of advertising a product, comprising assigning a respective telephone number to a plurality of advertising media elements is disclosed. Telephone numbers are assigned and calls are forwarded to be answered by a sales person or persons. The assignment of the telephone numbers to the sales person or persons is communicated to a computer based telephone services provider. The associated telephone number assignments are imprinted, audibly communicated or otherwise included in their respective advertising media elements. Response information such as the number of calls received by the telephone numbers in response to the advertising is recorded.