Abstract: The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Abstract: The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Abstract: The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Abstract: The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Abstract: The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Abstract: The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Abstract: The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Abstract: The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Abstract: The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Abstract: The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Abstract: The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Abstract: A form set used by technicians on service calls premit the technician to record the entire transaction. A pad of business forms sets combine the technician's service order, customer receipt, next appointment reminder, customer comment post card, credit card impression area, statement(s) of terms and conditions. The form set guides the technician through the customer interaction, captures all the required information, and provides a mechanism for customer feedback.

Abstract: On-line preliminary screening of technician candidates is carried out automatically at a central office and the names of certified technician candidates are provided to businesses, e.g., franchise operators, in the same or nearby geographic location as the candidate. Candidates are directed to an interactive survey of background information. Alternatively, candidates may contact the central office by email and complete an email survey. A candidate with satisfactory background data is provided with an on-line employment or consulting agreement which is to be reviewed and signed electronically. Some sub-parts must be agreed to specifically. Then the candidate downloads a job-related procedure manual, and after studying that, he or she takes an on-line timed examination. If the candidate achieves a satisfactory score, he or she is considered certified, and at that time the name is given to the franchise operator(s). One retake of the examination is permitted.

Abstract: Customer calls for maintenance and repair for customer equipment are handled automatically in a computerized network. A central dispatch office receives customer trouble calls. A number of available technicians, in the same geographic location as the customer, can accept the assignment to clear the customer equipment problem. Each of the technicians has a hand-held wireless computing device that communicates wirelessly over the Internet with the main server computer at the central dispatch office. The main server computer automatically creates a service call for each customer problem and these service calls are communicated wirelessly over the Internet to the technician's hand-held device. Various screens on the hand-held device allow the technician enter job completion data, and order parts and equipment, and carry out customer contact maintenance functions. The main server computer invoices and bills the customer for the completed work.

Abstract: Customer calls for maintenance and repair for customer equipment are handled automatically in a computerized network. A central dispatch office receives customer trouble calls. A number of available technicians, in the same geographic location as the customer, can accept the assignment to clear the customer equipment problem. Each of the technicians has a hand-held wireless computing device that communicates wirelessly over the Internet with the main server computer at the central dispatch office. The main server computer automatically creates a service call for each customer problem and these service calls are communicated wirelessly over the Internet to the technician's hand-held device. Various screens on the hand-held device allow the technician enter job completion data, and order parts and equipment, and carry out customer contact maintenance functions. The main server computer invoices and bills the customer for the completed work.