Abstract: Techniques for generating a subject that accurately describes the current content of an electronic conversations are disclosed. A system receives an electronic message associated with a customer and stores the message in association with an electronic conversation. Based on customer rules, context information, and/or conversation content, the system generates a prompt for a machine learning model trained to generate subject lines and/or tags appropriate for the particular customer. The system submits the prompt to the machine learning model to obtain a subject line and/or subject tags that accurately describe(s) the current content of the conversation within a timeframe.

Abstract: Techniques for generate personalized satisfaction surveys for particular customers are disclosed. A system tracks interactions and events involved in a service request received from a customer. The tracking includes logging interactions between the customer, customer service agents, and service teams. Using the logged information, the system engineers prompts for a large language model to generate a satisfaction survey that includes a survey question tailored to the customer's particular service request. After the system receives a response to the survey, the system submits the content to a machine learning model trained to determine a satisfaction score for the survey.

Abstract: An access system for a vehicle may include at least one antenna configured to receive access signals for authorization to gain access to the vehicle, and a controller configured to receive motion data from a key fob associated with the vehicle, the motion data indicative of a route of a user associated with the key fob, classify the motion data as one of an open route and a closed route, and restrict access to the vehicle in response to the motion data being classified as an open route.

Abstract: Embodiments of the present invention can comprise a data rich tooltip or other graphical or textual preview of a selected object of interest. This preview can provide the user with additional information about the object so that the user does not need to waste time opening multiple objects or records in order to find the desired one. Instead, the summary view can provide enough information that the user does not need to open the record; the tooltip has the information that they want to know about the item. According to one embodiment, the summary view can be generated for each record based on a pre-configured template. Content presented in the summary view can be defined by the template and may be text about the object (e.g., object field values), about other related objects, images, or other information that would help the user find the desired object without opening it.

Abstract: Systems, methods, and other embodiments associated with providing non-linear navigation in a discussion forum are described. One method embodiment includes maintaining a location data that identifies a thread or message to which a user has navigated. The method also includes manipulating a navigation control in a graphical user interface based on actions taken by the user and/or other users of the system. The navigation control facilitates a user moving to points not traditionally reachable in a single vertical navigation step in a discussion forum interface.

Abstract: Systems, methods, and other embodiments associated with thread-based conversation management are described. One system embodiment includes a conversation manager that provides access to communication applications, that provides lifecycle management for an electronic conversation carried on over the communication applications, and that organizes conversation elements belonging to a conversation carried on using the communication applications. The conversation lifecycle may include pausing and resuming a conversation carried on, at least in part, over a synchronous, online, real-time, communication application. The system embodiment may also include a thread manager to provide thread-based storage for conversation elements.

Abstract: Systems, methods, and media associated with coordinating a discussion forum application and an email application are described. One example system includes a data store and a coordination logic. The data store may store a discussion forum message in a data structure accessible to both an email logic and a discussion forum logic. The coordination logic may provide access to the discussion forum message for the email logic and the discussion forum logic. The coordination logic may also maintain read status consistency for the discussion forum message and cause threading information associated with the discussion forum message to be honored.

Abstract: Systems, methods, and other embodiments associated with artifact type neutral change management are described. One example method includes maintaining an access table for each artifact in a collaborative software environment that records a most recent access of an artifact on a per user basis. An artifact type registration table is also maintained that maps each artifact type to the access table that records access information for artifacts of the given type and to a data store that stores artifacts of that type. For a given user, artifact pair, queries on the type registration table, access table, and data store are generated to return the last modification time for the artifact and the user's last access time for the artifact. This information is used to determine a change status of the artifact for the given user. This common framework can be used for artifacts of any type that are registered in the type registration table.

Abstract: Systems, methods, media, and other embodiments associated with effort based relevance in discussion forums are described. One example method includes receiving activity data concerning messages associated with electronic discussion forum topics. The activity data may include a view count (Vw), a book mark count (Bf), a reference count (Rf), and a reply count (Rp). The effort based relevance may be computed from Vw and one or more of, Bf, Rf, and Rp. Topics may be logically ordered using the effort based relevance.

Abstract: Systems, methods, and other embodiments associated with collaborative draft forum-messages are described. One example method includes receiving draft forum-message data from a drafter. The draft forum-message data may identify a set of entities to whom the drafter seeks to grant edit privileges. The example method may also include providing a portion of the draft forum-message data to one of the identified entities and allowing them to view and/or modify the draft forum-message data.

Abstract: Systems, methods, and other embodiments associated with artifact type neutral change management are described. One example method includes maintaining an access table for each artifact in a collaborative software environment that records a most recent access of an artifact on a per user basis. An artifact type registration table is also maintained that maps each artifact type to the access table that records access information for artifacts of the given type and to a data store that stores artifacts of that type. For a given user, artifact pair, queries on the type registration table, access table, and data store are generated to return the last modification time for the artifact and the user's last access time for the artifact. This information is used to determine a change status of the artifact for the given user. This common framework can be used for artifacts of any type that are registered in the type registration table.

Abstract: Techniques for increasing the amount of information that may be displayed in a graph produced by a visualization system and simplifying the specification of the information. With regard to nodes of the graph, locations relative to the displayed node at which values of attributes of the displayed node are effective may be specified. 17 locations may be specified using values that indicate compass directions and whether the location is inside or outside the boundaries of the node. Among the attributes whose locations may be specified are content attributes whose values are strings or images and action attributes which specify actions that occur in response to mousing actions at the specified locations. Specification of attributes of nodes and also of links is simplified by the use of inheritance. Also disclosed are an API for setting and reading attributes and a technique for producing compressed representations of nodes at rendering time.

Abstract: Systems, methods, and other embodiments associated with providing non-linear navigation in a discussion forum are described. One method embodiment includes maintaining a location data that identifies a thread or message to which a user has navigated. The method also includes manipulating a navigation control in a graphical user interface based on actions taken by the user and/or other users of the system. The navigation control facilitates a user moving to points not traditionally reachable in a single vertical navigation step in a discussion forum interface.

Abstract: Techniques employed in displays of graphs with large numbers of nodes for viewing details of an area of interest while preserving context. The techniques take advantage of parent-child and sibling relationships. Sibling nodes and children of sibling nodes are displayed in rows. The center of interest is at the center of a row and nodes at the ends of the rows overlap. A parent node may have a node scroller associated with it for viewing the parent's child nodes one page of nodes at a time. The node scroller includes paging buttons and may also include a scroll bar with a slider. The node scroller may be displayed on the parent node itself or on the links connecting the parent node to the page of children currently being displayed. Also disclosed are details of the implementation of a preferred embodiment of the node scroller and details of an application programmer's interface (API) for creating and manipulating node scrollers.

Abstract: Systems, methods, and other embodiments associated with thread-based conversation management are described. One system embodiment includes a conversation manager that provides access to communication applications, that provides lifecycle management for an electronic conversation carried on over the communication applications, and that organizes conversation elements belonging to a conversation carried on using the communication applications. The conversation lifecycle may include pausing and resuming a conversation carried on, at least in part, over a synchronous, online, real-time, communication application. The system embodiment may also include a thread manager to provide thread-based storage for conversation elements.

Abstract: Systems, methods, media, and other embodiments associated with effort based relevance in discussion forums are described. One example method includes receiving an activity data concerning messages associated with electronic discussion forum topics. The activity data may include a view count (Vw), a book mark count (Bf), a reference count (Rf), and a reply count (Rp). The effort based relevance may be computed from Vw and one or more of, Bf, Rf, and Rp. Topics may be logically ordered using the effort based relevance.

Abstract: Systems, methods, and media associated with coordinating a discussion forum application and an email application are described. One example system includes a data store and a coordination logic. The data store may store a discussion forum message in a data structure accessible to both an email logic and a discussion forum logic. The coordination logic may provide access to the discussion forum message for the email logic and the discussion forum logic. The coordination logic may also maintain read status consistency for the discussion forum message and cause threading information associated with the discussion forum message to be honored.

Abstract: Techniques employed in displays of graphs with large numbers of nodes for viewing details of an area of interest while preserving context. The techniques take advantage of parent-child and sibling relationships. Sibling nodes and children of sibling nodes are displayed in rows. The center of interest is at the center of a row and nodes at the ends of the rows overlap. A parent node may have a node scroller associated with it for viewing the parent's child nodes one page of nodes at a time. The node scroller includes paging buttons and may also include a scroll bar with a slider. The node scroller may be displayed on the parent node itself or on the links connecting the parent node to the page of children currently being displayed. Also disclosed are details of the implementation of a preferred embodiment of the node scroller and details of an application programmer's interface (API) for creating and manipulating node scrollers.

Abstract: Techniques for increasing the amount of information that may be displayed in a graph produced by a visualization system and simplifying the specification of the information. With regard to nodes of the graph, locations relative to the displayed node at which values of attributes of the displayed node are effective may be specified. 17 locations may be specified using values that indicate compass directions and whether the location is inside or outside the boundaries of the node. Among the attributes whose locations may be specified are content attributes whose values are strings or images and action attributes which specify actions that occur in response to mousing actions at the specified locations. Specification of attributes of nodes and also of links is simplified by the use of inheritance. Also disclosed are an API for setting and reading attributes and a technique for producing compressed representations of nodes at rendering time.

Abstract: A version control system is described for use in connection with a database management system to facilitate versioning of a database table, the system including a database table and a version control module. The database table comprises a plurality of records, each record including at least one data field for storing user data and at least some of the records including a version control field including version control information. The version control module is configured to, in response to a user query related to the database table and related to a version, generate an augmented query for processing by the data base management system, the augmented query relating to the user query and the version control information.