Patents by Inventor David P. Gilmartin

David P. Gilmartin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for routing calls to an advisor from mobile customers within a mobile vehicle communications system
    Patent number: 8103256
    Abstract: A method is disclosed for enhancing call center services. The method comprises: receiving at the call center a call from a user; analyzing a phone number associated with the call, a location of a vehicle associated with the call, a current request of the user, a previous request of the user, and a time period between the previous request and the current request; presenting a list of menu options to the user based on the analysis; and routing the call to an advisor based on a received user selected menu option. In addition, a system is disclosed for enhancing call center services.
    Type: Grant
    Filed: April 30, 2008
    Date of Patent: January 24, 2012
    Assignee: General Motors LLC
    Inventors: David P. Gilmartin, Edward P. Chrumka
  • METHOD AND SYSTEM FOR ROUTING CALLS TO AN ADVISOR FROM MOBILE CUSTOMERS WITHIN A MOBILE VEHICLE COMMUNICATIONS SYSTEM
    Publication number: 20090275311
    Abstract: A method is disclosed for enhancing call center services. The method comprises: receiving at the call center a call from a user; analyzing a phone number associated with the call, a location of a vehicle associated with the call, a current request of the user, a previous request of the user, and a time period between the previous request and the current request; presenting a list of menu options to the user based on the analysis; and routing the call to an advisor based on a received user selected menu option. In addition, a system is disclosed for enhancing call center services.
    Type: Application
    Filed: April 30, 2008
    Publication date: November 5, 2009
    Applicant: GENERAL MOTORS CORPORATION
    Inventors: David P. Gilmartin, Edward P. Chrumka
  • METHOD AND SYSTEM FOR ENHANCING TELEMATICS SERVICES
    Publication number: 20090190735
    Abstract: A method for enhancing telematics services is disclosed. The method includes capturing a voice print of a user and receiving a verbal request for a telematics service. A voice associated with the verbal request is compared with the captured voice print, and if the voice associated with the verbal request matches the captured voice print, a telematics unit associated with the user is instructed to activate a service that fulfills the verbal request.
    Type: Application
    Filed: January 24, 2008
    Publication date: July 30, 2009
    Applicant: GENERAL MOTORS CORPORATION
    Inventors: David P. Gilmartin, Edward P. Chrumka