Patents by Inventor David P Whittington

David P Whittington has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • DYNAMIC ACCOUNT AUTHENTICATION USING A MOBILE DEVICE
    Publication number: 20150220713
    Abstract: Providing dynamic authentication of a user requesting access to a system via a mobile device is disclosed. An account holder tailors a set of customized security challenges and responses. When a request for account authentication is received from a mobile device, the system conducts a multi-step user authentication process that includes dynamically selecting and prompting the user with the custom security challenges.
    Type: Application
    Filed: April 20, 2015
    Publication date: August 6, 2015
    Inventors: Blayn W. Beenau, William J. Gray, Jeffrey D. Langus, David P. Whittington
  • Servicing attributes on a mobile device
    Patent number: 8401539
    Abstract: Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.
    Type: Grant
    Filed: January 31, 2012
    Date of Patent: March 19, 2013
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Blayn W. Beenau, Williams J. Gray, Jeffrey D. Langus, David P. Whittington
  • SERVICING ATTRIBUTES ON A MOBILE DEVICE
    Publication number: 20120129514
    Abstract: Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.
    Type: Application
    Filed: January 31, 2012
    Publication date: May 24, 2012
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Blayn W. Beenau, Williams J. Gray, Jeffrey D. Langus, David P. Whittington
  • Servicing attributes on a mobile device
    Patent number: 8126449
    Abstract: Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.
    Type: Grant
    Filed: November 13, 2008
    Date of Patent: February 28, 2012
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Blayn W Beenau, William J Gray, Jeffrey D Langus, David P Whittington
  • SERVICING ATTRIBUTES ON A MOBILE DEVICE
    Publication number: 20100120408
    Abstract: Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.
    Type: Application
    Filed: November 13, 2008
    Publication date: May 13, 2010
    Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Blayn W. Beenau, William J. Gray, Jeffrey D. Langus, David P. Whittington
  • DYNAMIC ACCOUNT AUTHENTICATION USING A MOBILE DEVICE
    Publication number: 20090327131
    Abstract: Providing dynamic authentication of a user requesting access to a system via a mobile device is disclosed. An account holder tailors a set of customized security challenges and responses. When a request for account authentication is received from a mobile device, the system conducts a multi-step user authentication process that includes dynamically selecting and prompting the user with the custom security challenges.
    Type: Application
    Filed: April 29, 2008
    Publication date: December 31, 2009
    Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Blayn W. Beenau, William J. Gray, Jeffrey D. Langus, David P. Whittington