Patents by Inventor David PENGELLEY

David PENGELLEY has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Voice endpoint to chatbot bridge interface
    Patent number: 10885911
    Abstract: Disclosed herein are device, system and method embodiments for implementing a voice endpoint to chatbot bridge interface system. A bridge interface device operates by receiving query text corresponding to audio information captured at a voice endpoint, generating a bot agent request based on the query text and a bot agent associated with the query text, and sending the bot agent request to the bot agent. Further, the bridge interface device receives a bot agent response including response information associated with the query text, and sends a query response to the voice endpoint based on the bot agent response.
    Type: Grant
    Filed: September 14, 2018
    Date of Patent: January 5, 2021
    Assignee: salesforce.com, Inc.
    Inventor: David Pengelley
  • Voice Endpoint to Chatbot Bridge Interface
    Publication number: 20200090649
    Abstract: Disclosed herein are device, system and method embodiments for implementing a voice endpoint to chatbot bridge interface system. A bridge interface device operates by receiving query text corresponding to audio information captured at a voice endpoint, generating a bot agent request based on the query text and a bot agent associated with the query text, and sending the bot agent request to the bot agent. Further, the bridge interface device receives a bot agent response including response information associated with the query text, and sends a query response to the voice endpoint based on the bot agent response.
    Type: Application
    Filed: September 14, 2018
    Publication date: March 19, 2020
    Inventor: David PENGELLEY