Abstract: Methods and apparatus for assessing a locate and marking operation. Ticket information is received as provided to a first locate technician prior to performing the operation. A locate manifest is received including a digital marked-up image of a geographic area surrounding a dig area in which the operation was performed, on which image at least one digital representation of at least one locate mark is electronically overlaid. The locate manifest, at least some of the ticket information, and a plurality of icons representing different possible quality assessments of the locate and marking operation are displayed. The plurality of icons includes an approved icon representing a satisfactory locate and marking operation, a QC icon representing an unsatisfactory locate and marking operation, and a coach icon representing that the first locate technician requires coaching. One of the displayed icons is selected so as to provide a quality assessment of the locate and marking operation.

Abstract: Methods and apparatus for assessing a locate and marking operation. Ticket information is received regarding the locate and marking operation prior to performance. Following performance, a locate manifest is received that includes a digital image associated with a dig area for which the operation was performed. One or more electronic indications are provided, based at least in part on a comparison of the ticket information and the locate manifest, of a quality assessment of the locate and marking operation. The electronic indication(s) indicate one of: 1) a satisfactory operation; 2) an unsatisfactory operation requiring further quality control assessment and/or at least partial re-performance; or 3) a satisfactory operation, but nonetheless requiring technician coaching. An electronic record is generated of the quality assessment of the locate and marking operation based on the electronic indication(s).

Abstract: Methods and apparatus for facilitating oversight and quality control of a plurality of locate and marking operations performed by a plurality of locate technicians forming an approver group reviewed by an approver. An approver logs-in to access an approver inbox comprising a plurality of displayed locate technician windows, each locate technician window associated with one locate technician of the approver group. The approver selects a first locate technician window representing a first locate technician, and in response information relating to a first operation performed by the first technician is displayed. The approver provides an approver quality assessment input representing a first quality assessment of the first operation, and an electronic record of the first quality assessment is generated and stored.

Abstract: A ticket approval system and method of performing quality control in a field service application. The method includes obtaining a ticket, performing at least one task associated with the ticket, collecting data associated with at least one task, and transmitting the data to a work management server including database and approval applications. Also provided is a method of reviewing the data received by the approval application for quality control purposes.

Abstract: The present invention provides an improved system and method for training distribution management between a system server and an agent associated with a computer-based system agent. The method includes determining training appropriate for the agent, storing training material associated with the training at the system server and polling the system agent to determine whether the system agent is in communication with the system server. If the system agent is in communication with the system server, a determination is made whether a training opportunity is present. If a training opportunity is present, the agent is notified that training is available. A determination is made whether the agent is willing to accept training. If the agent is willing to accept training, the training material is provided to the agent via the system agent. The invention facilitates improved training necessary to develop and coach agents to provide superior customer service.

Abstract: Flow-through systems for processing biological fluid are disclosed. The flow-through systems include a removal device in the flow path for removing unwanted compounds and agents. The removal device includes a removal media contained within a housing made of two separate portions sealed together. The housing is maintained in a substantially vertical disposition, thereby ensuring substantially uniform and complete exposure of the fluid to the media.

Abstract: The present invention is designed to efficiently calculate isotopic distribution in order to simulate mass spectra data for any chemical compound of interest. The simulated spectra considers the various isotopes of the compound based upon a probability calculation that takes into consideration the natural abundance of each isotope of individual elements of the compound. The probability calculation generates a relative probability associated with each isotope species of the subject compound. The simulated spectra are displayed on an x-y coordinate illustrating the calculated formula weight on the abscissa (x-axis) and the intensity of the specific species on the ordinate (y-axis). This theoretical data is then compared to experimental data taken from a mass spectrometer in order to identify the chemical compound at issue.

Abstract: Apparatus for producing an amplified Radio Frequency pulse includes a controller for monitoring the output amplified pulse and determining therefrom a correction for a deviation in the characteristics. The correction is applied by a phase shifter or amplitude controller for subsequent pulses. The apparatus is particularly applicable to pulses used by RADAR equipment and allows the use of longer duration pulses. This improves the detection range of the equipment.

Abstract: A laser strikes and aseptically heats or sterilizes the end of two flexible tube ends for connection. Tube holders are pushed toward each other to bring the tube ends into contact. A weld detector checks the characteristics of the weld. A laser optics assembly may be used to change the direction of the laser and focus the laser at the tube ends. In addition, a crimping device is used to compress a single flexible tube for disconnection. The laser strikes the compressed area. The crimping device continues to pinch the area and forms a seal in the tube. The tube is separated into two tube segments, each segment has a sealed end.

Abstract: Flow-through systems for processing biological fluid are disclosed. The flow-through systems include a removal device in the flow path for removing unwanted compounds and agents. The removal device includes a removal media contained within a housing made of two separate portions sealed together. The housing is maintained in a substantially vertical disposition, thereby ensuring substantially uniform and complete exposure of the fluid to the media.