Abstract: A system is provided. The system may include a memory device and a processor configured to (1) determine a session has been established by a user at a gaming device associated with a CMS; (2) receive a transaction request associated with a gaming device, the transaction request identifying a transaction amount; (3) in response to determining the session has been established and receiving the transaction request, transmit instructions to cause an immutable CL to record a virtual transfer of funds record equal to the transaction amount from a virtual user account associated with the user to a venue virtual account; and (4) transmit instructions to a venue system to cause the CMS to initiate a transfer of the transaction amount from the venue gaming account to a credit balance of the gaming device.

Abstract: A system is provided. The system may a memory device and a processor configured to: (1) receive user activity data from a plurality of venue systems associated with a plurality of different venues, the user activity data relating to user activity at gaming devices at the plurality of different venues; (2) identify the user activity as relating to a first user based on a linking between a stored value account associated with the first user and a plurality of loyalty accounts associated with the first user and with a corresponding one of the plurality of venue systems; (3) update global user activity records associated with the first user based on the received user activity data; and (4) transmit global user activity records associated with the first user to a first venue system of the plurality of venue systems that is associated with a first venue.

Abstract: Methods, devices and systems for processing a customer interaction of any media type for assignment to at least one selected call center agent and/or to at least one selected queue coupled to at least one call center agent in a call center. The method includes steps of receiving the customer interaction and extracting customer data from the received customer interaction. The customer data is linked with the customer interaction from which the customer data was extracted. The extracted customer data is stored in a data structure that is generic across all media types of the customer interactions. The customer data in the generic data structure is then applied to a rule-based engine, the rule-based engine operating upon the extracted customer data to select the agent(s) and/or the queue(s) to which to assign the generic data structure. A repository of call center agent characteristics may be accessed to select the agent(s) and/or queue(s), as may be a customer information database.