Abstract: Techniques are disclosed for helping users navigate healthcare facilities. In one embodiment, a patient at a healthcare facility downloads a healthcare support application onto his or her handheld device. The healthcare support application may include content for orienting the patient and helping the patient to make informed decisions, as well content which allows the patient to provide feedback. Additional, personalized content may be provided by a surveillance interface based on a status of the patient. The surveillance interface may include a listening application which detects changes in electronic health records (EHR) related to the patient, and a surveillance application which cross-matches the changes to relevant content, organizes and/or generates personalized content from the relevant content, and pushes the personalized content to the healthcare support application.