Patents by Inventor David R. Elkington

David R. Elkington has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call center input/output agent utilization arbitration system
    Patent number: 9137370
    Abstract: Disclosed herein are systems and methods that provide for maintenance of the status of availability of call-center agents through the use of local arbitration between processes and applications that may interact with more than one resource of telephone contacts between differing activities or work for these call-center agents. Detailed information on various example embodiments of the inventions are provided in the Detailed Description below, and the inventions are defined by the appended claims.
    Type: Grant
    Filed: May 9, 2012
    Date of Patent: September 15, 2015
    Assignee: InsideSales.com
    Inventors: David R Elkington, Thomas Purdy, Daniel E. Telschow
  • Call center input/output agent utilization arbitration system
    Publication number: 20130121484
    Abstract: Disclosed herein are systems and methods that provide for maintenance of the status of availability of call-center agents through the use of local arbitration between processes and applications that may interact with more than one resource of telephone contacts between differing activities or work for these call-center agents. Detailed information on various example embodiments of the inventions are provided in the Detailed Description below, and the inventions are defined by the appended claims.
    Type: Application
    Filed: May 9, 2012
    Publication date: May 16, 2013
    Inventors: David R. Elkington, Thomas Purdy, Daniel E. Telschow