Abstract: An emergency response system capable of directing building occupants to a safe location in real-time is disclosed. The system comprises a plurality of sensors which detect and monitor an emergency condition, a central processing unit which evaluates the data, calculates accessible evacuation routes, and sends the result to output devices which provide directional information to occupants. By combining an analysis of the flow of evacuees with changes in building structural information and the evolution of an emergency condition the system combines situation-aware data with contextual information to thereby provide the best available evacuation route to evacuees. In this manner, some evacuees may be redirected to alternate evacuation routes during the evacuation process itself, thereby minimizing problems due to congestion, potential panic of the evacuees, and changes in the emergency condition while increasing the probability that evacuees will reach a safe location.

Abstract: A method for automated enrollment and activation of a mobile telematics system comprising receiving a customer data record of a customer at a communication services database, determining a command signal based on the customer data record, sending the command signal to a telematics unit of a vehicle, enrolling the customer in a telematics-unit access system based on the command signal and activating the telematics unit of the telematics-unit access system based on the command signal.

Abstract: A method of tracking a vehicle including receiving vehicle information at a call center from a telematics unit via a wireless network, determining whether the vehicle information is associated with a vehicle station identification for a missing vehicle on a vehicle tracking list and initiating vehicle tracking based on the determination.

Abstract: The current invention provides a method for automated unit service requests from a telematics unit. A unit request call trigger is set at the telematics unit from a call center. A unit request call is received based on the unit request call trigger. The telematics unit is configured in response to the received unit request call. A computer usable medium with suitable computer program code is employed for automated unit service requests from a telematics unit.

Abstract: A method for automated enrollment and activation of a mobile telematics system comprising receiving a customer data record of a customer at a communication services database, determining a command signal based on the customer data record, sending the command signal to a telematics unit of a vehicle, enrolling the customer in a telematics-unit access system based on the command signal and activating the telematics unit of the telematics-unit access system based on the command signal.