Patents by Inventor David Scheet
David Scheet has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10827068Abstract: Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example method of processing spoken words from a user of a calling platform may include operations, such as calling a user via a call processing device, and sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response. The user may respond and the response is received as a spoken call greeting from the user in response to the call prompt message. Other operations may include recording the spoken call greeting, and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word or utterances and assign language preferences to the user based on the user provided information.Type: GrantFiled: May 28, 2019Date of Patent: November 3, 2020Assignee: OPEN INVENTION NETWORK LLCInventors: James K. Boutcher, David Scheet, Jeffrey William Cordell, Daniel E. Smith
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Patent number: 10708434Abstract: Processing customer communications may include receiving a communication from a customer device via a messaging application. One example method of operation may include transmitting a message from a conference call server to a user device, receiving a response message from the user device, extracting the response message data, processing the response message data and identifying one or more conference call preferences, and transmitting a notification to the user device when a conference call date occurs.Type: GrantFiled: October 31, 2017Date of Patent: July 7, 2020Assignee: West CorporationInventors: David Scheet, Craig A. Webster
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Patent number: 10511713Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and adding the at least one segment of interest to an existing work order associated with a third party application. The method may further provide forwarding the at least one segment of interest to a third party computing device.Type: GrantFiled: June 13, 2017Date of Patent: December 17, 2019Assignee: West CorporationInventors: James K. Boutcher, David Scheet, Jeffrey William Cordell
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Patent number: 10306062Abstract: A method, apparatus, system, and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example being a method of processing spoken words from a user of a calling platform. This may include operations such as calling a user via a call processing device and/or sending a call prompt message to the user after the user has answered the call, wherein the call prompt message solicits a user response. Other operations may include recording the spoken call greeting and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word(s) or utterances and assign language preferences to the user based on the user provided information.Type: GrantFiled: May 14, 2018Date of Patent: May 28, 2019Assignee: OPEN INVENTION NETWORK LLCInventors: James K. Boutcher, David Scheet, Jeffrey William Cordell, Daniel E. Smith
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Patent number: 9973629Abstract: Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example method of processing spoken words from a user of a calling platform may include operations, such as calling a user via a call processing device, and sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response. The user may respond and the response is received as a spoken call greeting from the user in response to the call prompt message. Other operations may include recording the spoken call greeting, and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word or utterances and assign language preferences to the user based on the user provided information.Type: GrantFiled: February 28, 2017Date of Patent: May 15, 2018Assignee: Open Invention Network, LLCInventors: James K. Boutcher, David Scheet, Jeffrey William Cordell, Daniel E. Smith
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Patent number: 9749465Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application. The method may also include forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.Type: GrantFiled: February 14, 2017Date of Patent: August 29, 2017Assignee: West CorporationInventors: Jeffrey William Cordell, James K. Boutcher, David Scheet
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Patent number: 9680991Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and adding the at least one segment of interest to an existing work order associated with a third party application. The method may further provide forwarding the at least one segment of interest to a third party computing device.Type: GrantFiled: August 9, 2016Date of Patent: June 13, 2017Assignee: West CorporationInventors: James K. Boutcher, David Scheet, Jeffrey William Cordell
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Patent number: 9584660Abstract: Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example method of processing spoken words from a user of a calling platform may include operations, such as calling a user via a call processing device, and sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response. The user may respond and the response is received as a spoken call greeting from the user in response to the call prompt message. Other operations may include recording the spoken call greeting, and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word or utterances and assign language preferences to the user based on the user provided information.Type: GrantFiled: January 5, 2016Date of Patent: February 28, 2017Assignee: West CorporationInventors: James K. Boutcher, David Scheet, Jeffrey William Cordell, Daniel E. Smith
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Patent number: 9571620Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application. The method may also include forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.Type: GrantFiled: April 12, 2016Date of Patent: February 14, 2017Assignee: West CorporationInventors: Jeffrey William Cordell, James K. Boutcher, David Scheet
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Patent number: 9537993Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a voice call, and storing the portion of the voice call in memory. The method may also include processing the portion of the voice call to identify at least one segment of interest, and forwarding the at least one segment of interest to a new call party responsive to a call transfer action.Type: GrantFiled: July 5, 2016Date of Patent: January 3, 2017Assignee: West CorporationInventors: David Scheet, James K. Boutcher, Jeffrey William Cordell
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Patent number: 9413881Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and adding the at least one segment of interest to an existing work order associated with a third party application. The method may further provide forwarding the at least one segment of interest to a third party computing device.Type: GrantFiled: August 10, 2015Date of Patent: August 9, 2016Assignee: West CorporationInventors: James K. Boutcher, David Scheet, Jeffrey William Cordell
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Patent number: 9386137Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a voice call, and storing the portion of the voice call in memory. The method may also include processing the portion of the voice call to identify at least one segment of interest, and forwarding the at least one segment of interest to a new call party responsive to a call transfer action.Type: GrantFiled: February 16, 2015Date of Patent: July 5, 2016Assignee: West CorporationInventors: David Scheet, James K. Boutcher, Jeffrey William Cordell
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Patent number: 9313330Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application. The method may also include forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.Type: GrantFiled: September 27, 2012Date of Patent: April 12, 2016Assignee: West CorporationInventors: Jeffrey William Cordell, James K. Boutcher, David Scheet
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Patent number: 9232059Abstract: Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example method of processing spoken words from a user of a calling platform may include operations, such as calling a user via a call processing device, and sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response. The user may respond and the response is received as a spoken call greeting from the user in response to the call prompt message. Other operations may include recording the spoken call greeting, and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word or utterances and assign language preferences to the user based on the user provided information.Type: GrantFiled: March 13, 2015Date of Patent: January 5, 2016Assignee: West CorporationInventors: James K. Boutcher, David Scheet, Jeffrey William Cordell, Daniel E. Smith
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Patent number: 9106731Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and adding the at least one segment of interest to an existing work order associated with a third party application. The method may further provide forwarding the at least one segment of interest to a third party computing device.Type: GrantFiled: September 27, 2012Date of Patent: August 11, 2015Assignee: West CorporationInventors: James K. Boutcher, David Scheet, Jeffrey William Cordell
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Patent number: 8983038Abstract: Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example method of processing spoken words from a user of a calling platform may include operations, such as calling a user via a call processing device, and sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response. The user may respond and the response is received as a spoken call greeting from the user in response to the call prompt message. Other operations may include recording the spoken call greeting, and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word or utterances and assign language preferences to the user based on the user provided information.Type: GrantFiled: April 19, 2011Date of Patent: March 17, 2015Assignee: West CorporationInventors: James K. Boutcher, David Scheet, Jeffrey William Cordell, Daniel E. Smith
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Patent number: 8964946Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a voice call, and storing the portion of the voice call in memory. The method may also include processing the portion of the voice call to identify at least one segment of interest, and forwarding the at least one segment of interest to a new call party responsive to a call transfer action.Type: GrantFiled: September 27, 2012Date of Patent: February 24, 2015Assignee: West CorporationInventors: David Scheet, James K. Boutcher, Jeffrey William Cordell