Abstract: A user device may encounter an error while executing an application. The user device may send the error to customer service. Customer service may send a recording request to the user device and an application server. The recording request may include instructions that cause the user device to record an initial state of hardware data on the user device and to reproduce the error. The recording request may cause the application server to record the application requests it receives and the associated responses. Upon reproducing the error, the recording session may be terminated and session data that includes the recordings are sent to developers. The developers may replay the recording session in a simulator to reproduce and resolve the error. The developers may generate application update data that resolves the error and may send the data to the user devices that reported the error.

Abstract: Allow enterprises to build a dynamic knowledge base in real time from instant communications within the company and with external entities. Index, and make searchable all communications based on texts within these communications, as well as tags that can be added in real time during instant messaging. Allow users to share all or parts of their instant message conversations with specific groups of people within, or outside of their enterprise.