Patents by Inventor David Stirk
David Stirk has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Patent number: 11818292Abstract: Processing customer communications may include receiving a communication from a customer device via a first communication medium, designating the communication as an active communication, receiving a display selection to receive content during the active communication status and designating a current customer status, parsing the current customer status to identify a current condition, assigning an agent to the customer record based on the current condition, retrieving at least one pre-recorded content file associated with the assigned agent and the current customer condition, and forwarding the pre-recorded content file to the customer device via a second communication medium different from the first communication medium.Type: GrantFiled: February 13, 2017Date of Patent: November 14, 2023Assignee: INTRADO CORPORATIONInventors: Andrew Bird, Jil M. Fisher, David Stirk, Craig A. Webster
-
Patent number: 10735588Abstract: Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, determining the customer record has a pending status associated with a logged customer device action, transmitting an optional display link to the customer device via a second communication medium different from the first communication medium, receiving a selection from the customer device associated with the optional display link, identifying a third party candidate for processing the customer device action based on the at least one selection, transmitting a request to process the customer device action to the third party candidate, and transmitting a notification to the customer device responsive to receiving confirmation of the request from the third party candidate.Type: GrantFiled: March 19, 2019Date of Patent: August 4, 2020Assignee: West CorporationInventors: Gerald M. McCobb, David Stirk
-
Patent number: 10553198Abstract: A method, apparatus and non-transitory computer readable storage medium, in one embodiment, interpreting at least one input from a user via a wireless device, receiving at least one user account with the at least one input, deriving at least one representation of user intent, identifying at least one task based on the at least one representation of user intent, contacting at least one service to perform the identified at least one task and synthesizing speech to communicate a result of the contact to the wireless device.Type: GrantFiled: September 5, 2017Date of Patent: February 4, 2020Assignee: West CorporationInventors: Gerald M. McCobb, David Stirk
-
Patent number: 10389881Abstract: Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, designating the communication as an active status, identifying an initial communication purpose based on a selection received from the customer device during the communication, and updating the customer record responsive to identifying the initial communication purpose by changing a status of the customer record to permit additional communication options.Type: GrantFiled: February 13, 2017Date of Patent: August 20, 2019Assignee: West CorporationInventors: Andrew Bird, Jil M. Fisher, David Stirk, Craig A. Webster
-
Patent number: 10362171Abstract: Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, designating the communication as an active status, transmitting an option display link to the customer device via a second communication medium different from the first communication medium, receiving at least one selection from the customer device and identifying a purpose of the communication based on the at least one selection, updating the customer record to indicate multiple modes of communication compliance and to permit additional communication messages to be forwarded to the customer device, and elevating a status of the customer record based on the multiple modes of communication compliance.Type: GrantFiled: February 13, 2017Date of Patent: July 23, 2019Assignee: West CorporationInventors: Andrew Bird, Jil M. Fisher, David Stirk, Craig A. Webster
-
Patent number: 10237409Abstract: Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, determining the customer record has a pending status associated with a logged customer device action, transmitting an optional display link to the customer device via a second communication medium different from the first communication medium, receiving a selection from the customer device associated with the optional display link, identifying a third party candidate for processing the customer device action based on the at least one selection, transmitting a request to process the customer device action to the third party candidate, and transmitting a notification to the customer device responsive to receiving confirmation of the request from the third party candidate.Type: GrantFiled: May 17, 2018Date of Patent: March 19, 2019Assignee: West CorporationInventors: Gerald M. McCobb, David Stirk
-
Patent number: 9986095Abstract: Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, determining the customer record has a pending status associated with a logged customer device action, transmitting an optional display link to the customer device via a second communication medium different from the first communication medium, receiving a selection from the customer device associated with the optional display link, identifying a third party candidate for processing the customer device action based on the at least one selection, transmitting a request to process the customer device action to the third party candidate, and transmitting a notification to the customer device responsive to receiving confirmation of the request from the third party candidate.Type: GrantFiled: September 12, 2017Date of Patent: May 29, 2018Assignee: West CorporationInventors: Gerald M McCobb, David Stirk
-
Patent number: 9754579Abstract: A method, apparatus and non-transitory computer readable storage medium, in one embodiment, interpreting at least one input from a user via a wireless device, receiving at least one user account with the at least one input, deriving at least one representation of user intent, identifying at least one task based on the at least one representation of user intent, contacting at least one service to perform the identified at least one task and synthesizing speech to communicate a result of the contact to the wireless device.Type: GrantFiled: March 1, 2016Date of Patent: September 5, 2017Assignee: West CorporationInventors: Gerald M. McCobb, David Stirk
-
Patent number: 9275632Abstract: A method, apparatus and non-transitory computer readable storage medium, in one embodiment, interpreting at least one input from a user via a wireless device, receiving at least one user account with the at least one input, deriving at least one representation of user intent, identifying at least one task based on the at least one representation of user intent, contacting at least one service to perform the identified at least one task and synthesizing speech to communicate a result of the contact to the wireless device.Type: GrantFiled: March 19, 2014Date of Patent: March 1, 2016Assignee: West CorporationInventors: Gerald M. McCobb, David Stirk