Abstract: A diagnostic unit which detects instances of misconfiguration of a subscriber's PC is presented. Many problems experienced by PC subscribers attempting to access a network are related to misconfiguration of the subscriber's PC. The diagnostic unit is able to communicate with the subscriber's misconfigured PC through Fault Tolerant Protocol stacks. The diagnostic unit emulates services such as log-in, authentication, e-mail and the Internet to the subscriber. The diagnostic unit examines the traffic sent by the subscriber to detect instances of misconfiguration and reports the detected configuration of the subscriber's PC.

Abstract: The present invention provides a method of backtracing network performance by locating a Quality of Service (QOS) monitor at a web site that actively monitors incoming traffic. When the monitor detects a new user, the monitor traces the route back to the user, measuring the performance of as many intermediate links as the monitor can traverse. In some cases, this trace will extend back all the way to the end users machines. More often the trace will end at a corporate firewall or a router near the end users dial-up modem pool. Regardless of how close to the user the trace gets, it will track the performance of the actual routes that are being traversed by actual users at the time that those users are actually accessing the web site. The result, spread across measurements of many users, is a snapshot of the network quality of service that the site is actually experiencing, for the routes that are actually being used to access the site. Accordingly, a more realistic and accurate result is obtained.

Abstract: A method of determining a physical locale from a node name is presented. The method includes the steps of obtaining a DNS name from a node on a network, parsing the name, and obtaining the name of the Network Service Provider (NSP) from the parsed name. Each NSP has a particular rule set associated therewith, and the appropriate rule set is executed. The rule set extracts the city name, which indicates the general area where the node is located.

Abstract: An apparatus and means enabling a user to operate across multiple service domains using a single IDENTIFIER, ID. A Cross Service Association Domain mapping system is used to allow the desired IDENTIFIER and common user integration. A user is able to employ a single appropriate ID to access any of a plurality of services. The apparatus associates and relates all the IDENTIFIERs associated with each common user by maintaining an image of all the IDENTIFIERs for each user for all that user's applications which bridge the service and/or domain boundaries. Once a user is identified with any of the associated user IDENTIFIERs, the means allows the connection and/or routing to and from even otherwise disparate services. Included are a method, apparatus, and architecture which satisfies the above requirements while providing domain service interrelation and a common user image for the resulting interrelation. It provides for real time collaboration for cooperative, shared, and adaptive service network entities.

Abstract: A method is described for manipulating commonly used elements within a structured document. The method takes advantage of a user's intent in selecting certain keystrokes to complete a task. By making assumptions on the user's intent at the current position within the document and dynamically changing the functions of keystrokes based on those assumptions, the method allows the user to quickly and easily manipulate the commonly used elements of a structured document without having to specify any tag names or markup language, and without having to understand the rules for creating a structured document.