Patents by Inventor Dawn E. Palmer

Dawn E. Palmer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Enhancing insight-driven customer interactions with an optimizing engine
    Patent number: 8103530
    Abstract: Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.
    Type: Grant
    Filed: March 26, 2004
    Date of Patent: January 24, 2012
    Assignee: Accenture Global Services Limited
    Inventors: Kevin N. Quiring, Tore Berg, Vincent U. Dell'Anno, Julio J. Hernandez, Alyse S. Kornfeld, Steven L. Lew, Dawn E. Palmer, David A. Shapiro, David Slaw, Sajid Usman, Rodney B. Whitsett, Robert E. Wollan
  • Enhancing insight-driven customer interactions
    Patent number: 8103531
    Abstract: Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.
    Type: Grant
    Filed: March 26, 2004
    Date of Patent: January 24, 2012
    Assignee: Accenture Global Services Limited
    Inventors: Robert E. Wollan, Tore Berg, Vincent U. Dell'Anno, Julio J. Hernandez, Alyse S. Kornfeld, Steven L. Lew, Dawn E. Palmer, Kevin N. Quiring, David A. Shapiro, David Slaw, Sajid Usman, Rodney B. Whitsett