Patents by Inventor Dawn Marie Willey

Dawn Marie Willey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for providing a multi-channel virtual collections center
    Patent number: 8660941
    Abstract: An integrated multi-channel virtual collections center and methods for using the same are disclosed. The collections center may include a program management module, a communications module and a data analytics module. The program management module may be configured to generate a plurality of scenarios for a debt collection campaign. The communications module may be configured to automatically present a scenario to a debtor and to receive response data from the debtor. The communications module may include a plurality of communication channels. The data analytics module may be configured to automatically analyze response data received from the communications module and to select a communications channel and a scenario for the communications module based on the response data.
    Type: Grant
    Filed: September 25, 2007
    Date of Patent: February 25, 2014
    Assignee: Collections Marketing Center, Inc.
    Inventors: Dawn Marie Willey, Joseph Francis Centrone, Joseph Matthew Scarborough, Ye Zhang