Abstract: A system, method, and computer program product are provided for preventing excessive customer care. In use, one or more service provider systems are monitored for at least one proactive care action provided to at least one of a plurality of customers. Further, one or more proactive care actions are detected in the one or more systems. Information associated with the detected one or more proactive care actions is stored. Additionally, one or more proactive customer care interactions associated with the detected one or more proactive care actions are identified. Information associated with the one or more proactive customer care interactions is stored. Furthermore, one or more self-service click through events associated with the detected one or more proactive care actions are detected. Information associated with the one or more self-service click through events is stored. Further, at least one customer care policy of a service provider associated with the one or more service provider systems is identified.

Abstract: The presently disclosed technology includes a system, method, and computer program product are provided for collection of consumer eyewear preference trending, consumer statistics, competitive eyewear purchasing comparison, consumer fashion personality, social feedback on eyewear, and consumer personal attributes related to eyewear purchasing.

Abstract: The presently disclosed technology provides a system, method, and computer program product for retailers to give product options to shopping consumers on a social media platform that consumers can use to make selections based on feedback from their social network. The network is an informal feedback loop that gives the consumer insight in their purchase decision before their purchase.

Abstract: The presently disclosed technology include a system, method, and computer program product to causes an optometrist's eyewear inventory to be available in advance of an optometric patient visit. In use, the inventory once only available in the optometry office becomes available, which allows the optometrist to compete with alternative non-optometry eyewear purveyors. Gathering relevant patient preference information, fashion preferences, and personal psychographic information allows the optometry staff to make better eyewear suggestions. The patient can review all eyewear options even when they are not at the optometry office. This process also allows the patient to access virtual or on-line inventory that would not otherwise be easily available to the patient. The patient can share the eyewear selection process with other individuals for assisting in the selection of eyewear. All information is provided to the optometric office with the purpose of optimizing the purchase experience for the specific patient.

Abstract: The presently disclosed technology includes a system, method, and computer program product provided for changing the timing of selection of optometric frame inventory sufficient enough to enable virtual inventory that can be fulfilled in time to match the traditional optometric experience of trying on glasses frames in the optometric practice.

Abstract: A system, method, and computer program product are provided for proactively identifying and addressing customer needs. In use, at least one customer need for at least one customer is predicted, based, at least in part, on information associated with the one or more detected customer care request triggering events, information associated with the one or more customer care interactions, and information associated with the one or more after-effects.

Abstract: Methods and systems for a burn proof lighter with a collapsible ceramic tip may include extending, with a switch module, a ceramic heating element beyond a body of an electronic lighter. The method may include adjusting, with a temperature switch, a temperature of the ceramic heating element, wherein the temperature switch may include multiple pre-defined temperature settings. The method may include retracting, with the switch module, the ceramic heating element into the body of the electronic lighter. In an embodiment, the switch module may include a sliding switch. Additionally, the temperature switch may include a plus button and a minus button. In a further embodiment, the multiple pre-defined temperature settings may include a vapor setting, a thick vapor setting, a combustion setting, or a butane lighter setting. In an embodiment, the pre-defined temperature settings may include a low temperature setting, a medium temperature setting, and a high temperature setting.

Abstract: Methods and systems for a burn proof lighter with a collapsible ceramic tip may include extending, with a switch module, a ceramic heating element beyond a body of an electronic lighter. The method may include adjusting, with a temperature switch, a temperature of the ceramic heating element, wherein the temperature switch may include multiple pre-defined temperature settings. The method may include retracting, with the switch module, the ceramic heating element into the body of the electronic lighter. In an embodiment, the switch module may include a sliding switch. Additionally, the temperature switch may include a plus button and a minus button. In a further embodiment, the multiple pre-defined temperature settings may include a vapor setting, a thick vapor setting, a combustion setting, or a butane lighter setting. In an embodiment, the pre-defined temperature settings may include a low temperature setting, a medium temperature setting, and a high temperature setting.

Abstract: A system, method, and computer program product are provided for proactively identifying and addressing customer needs. In use, at least one customer need for at least one customer is predicted, based, at least in part, on information associated with the one or more detected customer care request triggering events, information associated with the one or more customer care interactions, and information associated with the one or more after-effects.

Abstract: A system, method, and computer program product are provided for predicting at least one reason for a current call received from a customer. In operation, information associated with at least one transaction corresponding to at least one customer is identified. Additionally, relevant data associated with the at least one customer is determined, based on the at least one transaction. Further, at least one reason for a current customer call received from the at least one customer is predicted, based on the relevant data associated with the at least one customer.

Abstract: Method, apparatus and computer program product are provided to increase the efficiency of copy operations in a data storage system. Multiple virtual storage controllers are each in communication with a host device and to two virtual storage servers. Both virtual storage servers are attached to a respective automated storage library. Each controller includes a copy queue. After directing that a volume of customer data be stored through one of the servers on media in the associated library, an initiating controller queues in a copy queue a request to copy the volume to the other library. If the request is not processed by the initiating controller within a very short period, the initiating controller broadcasts the copy request to the other controllers. Preferably, the copy request is transmitted first from the initiating controller to a routing device in one of the servers which broadcasts the request to each other controller. The copy request is queued in a copy queue of each other controller.

Abstract: A method to write information to two virtual tape servers. The method writes a file to a virtual host device disposed in a first virtual tape server, where the virtual host device comprises an adjustable bandwidth. The method queues a job to copy the file to a second virtual tape server, determines the age of the copy job, and copies that file to the second virtual tape server. The method sets an age threshold, and determines if the copy job age is greater than that age threshold. If the copy job age is greater than the age threshold, then the method decreases the adjustable bandwidth, if not, the method restores the adjustable bandwidth.

Abstract: A method is disclosed to write information to two geographically separated virtual tape servers, where a first virtual server includes a first adjustable host bandwidth, and where a second virtual tape server includes a second adjustable host bandwidth, and where the first virtual tape server and the second virtual tape server exchange information via a virtual tape controller. The method provides a file to the virtual tape controller, writes that file to the first virtual tape server, and queues a copy job for the file in the virtual tape controller. Subsequently, the method provides the file to the second virtual tape server. The method sets a throughput threshold, determines the actual VTC throughput, and determines if the actual VTC throughput exceeds the throughput threshold. The method sets an age threshold and determines if the copy job age is greater than that age threshold.