Patents by Inventor Dean O'Connor

Dean O'Connor has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • VOICE RECOGNITION METHOD AND APPARATUS USING MODEL NUMBER LOOKUP
    Publication number: 20120130908
    Abstract: A voice response system for use in obtaining return qualification information for a product using a non-unique product identifier, including: a dial-in voice system operable to prompt a caller for the non-unique product identifier, wherein the non-unique product identifies the product as a member of a defined product group: a product registration database including a plurality of different, non-unique product identifiers: a return policy storage that defines return policies for each of the non-unique product identifiers: and an arrangement that looks up a specific return policy for the non-unique product identified entered by the caller and provides information to the caller regarding return qualification for the product identified by the non-unique product identifier.
    Type: Application
    Filed: January 30, 2012
    Publication date: May 24, 2012
    Applicant: Nintendo of America Inc.
    Inventor: Dean O'CONNOR
  • Voice recognition method and apparatus using model number lookup
    Patent number: 8126724
    Abstract: A voice response system for use in obtaining return qualification information for a product using a non-unique product identifier, including: a dial-in voice system operable to prompt a caller for the non-unique product identifier, wherein the non-unique product identifies the product as a member of a defined product group; a product registration database including a plurality of different, non-unique product identifiers; a return policy storage that defines return policies for each of the non-unique product identifiers; and an arrangement that looks up a specific return policy for the non-unique product identified entered by the caller and provides information to the caller regarding return qualification for the product identified by the non-unique product identifier.
    Type: Grant
    Filed: March 24, 2010
    Date of Patent: February 28, 2012
    Assignee: Nintendo of America Inc.
    Inventor: Dean O'Connor
  • Voice recognition method and apparatus using model number lookup
    Publication number: 20100185533
    Abstract: A voice response system for use in obtaining return qualification information for a product using a non-unique product identifier, including: a dial-in voice system operable to prompt a caller for the non-unique product identifier, wherein the non-unique product identifies the product as a member of a defined product group: a product registration database including a plurality of different, non-unique product identifiers: a return policy storage that defines return policies for each of the non-unique product identifiers: and an arrangement that looks up a specific return policy for the non-unique product identified entered by the caller and provides information to the caller regarding return qualification for the product identified by the non-unique product identifier.
    Type: Application
    Filed: March 24, 2010
    Publication date: July 22, 2010
    Applicant: Nintendo of America Inc.
    Inventor: Dean O'Connor
  • Voice recognition and apparatus using model number lookup
    Patent number: 7729923
    Abstract: A voice response system for use in obtaining return qualification information for a product using a non-unique product identifier, including: a dial-in voice system operable to prompt a caller for the non-unique product identifier, wherein the non-unique product identifies the product as a member of a defined product group; a product registration database including a plurality of different, non-unique product identifiers; a return policy storage that defines return policies for each of the non-unique product identifiers; and an arrangement that looks up a specific return policy for the non-unique product identified entered by the caller and provides information to the caller regarding return qualification for the product identified by the non-unique product identifier.
    Type: Grant
    Filed: October 10, 2001
    Date of Patent: June 1, 2010
    Assignee: Nintendo of America, Inc.
    Inventor: Dean O'Connor
  • Voice recognition method and apparatus using model number lookup
    Publication number: 20050100144
    Abstract: A voice response system for use in obtaining return qualification information for a product using a non-unique product identifier, including: a dial-in voice system operable to prompt a caller for the non-unique product identifier, wherein the non-unique product identifies the product as a member of a defined product group; a product registration database including a plurality of different, non-unique product identifiers; a return policy storage that defines return policies for each of the non-unique product identifiers; and an arrangement that looks up a specific return policy for the non-unique product identified entered by the caller and provides information to the caller regarding return qualification for the product identified by the non-unique product identifier.
    Type: Application
    Filed: October 10, 2001
    Publication date: May 12, 2005
    Inventor: Dean O'Connor