Abstract: A system according to various embodiments manages user interactions with a helpdesk. The system determines a user satisfaction quota for a user based on an aggregate frequency with which the user called the helpdesk. The helpdesk receives a new call from the user. The new call is answered by an agent of the helpdesk. The system determines a recent interaction score and compares the recent interaction score with the user satisfaction quota for the user. If the system determines based on the comparison, whether the user is a dissatisfied user. If the user is marked as a dissatisfied user, the system generates a summary of a context identifying factors likely to contribute to dissatisfaction of the user and sends the summary of the context for presentation the agent of the helpdesk.