Patents by Inventor Debes Ray

Debes Ray has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method of identifying a location of a source of an emergency call in a call center environment
    Patent number: 6289083
    Abstract: A method and apparatus are provided for routing emergency calls received by an automatic call distributor from a plurality of agent workstation in diverse geographical locations. The method includes the steps of receiving an emergency call by the automatic call distributor from an agent workstation of the plurality of agent workstations and retrieving an identifier of a predetermined public safety entity responsible for serving the local of the workstation from a database of the automatic call distributor. The method further includes the step of forwarding the call along with an identifier of the agent workstation to the public safety entity.
    Type: Grant
    Filed: February 16, 2000
    Date of Patent: September 11, 2001
    Assignee: Rockwell Electronic Commerce Corp.
    Inventor: Debes Ray