Abstract: An approach to optimizing utilization of virtual agents within a virtual agent system. The approach may include monitoring the processing loads of virtual agents and identifying highly utilized virtual agents. The approach may also include configuring a pathway which directs a user query to the identified highly utilized virtual agent and allowing the highly utilized virtual agent to respond to the user query if the highly utilized virtual agent is capable of generating a satisfactory response. Additionally, the approach may include sending the user query to one or more other virtual agents if the highly utilized virtual agent is unable to generate a response above a confidence threshold.

Abstract: A first user communication request by a first user is detected. The first user communication request is directed to a computer response system. In response to detecting the first user communication request a profile associated with the first user is determined. A first set of computing resources of the computer response system is allocated to a first automated respondent. The allocation is based on the determined profile. A communication between the first user and the first automated responded is assigned based on the determined profile.

Abstract: A first user communication request by a first user is detected. The first user communication request is directed to a computer response system. In response to detecting the first user communication request a profile associated with the first user is determined. A first set of computing resources of the computer response system is allocated to a first automated respondent. The allocation is based on the determined profile. A communication between the first user and the first automated responded is assigned based on the determined profile.

Abstract: An approach is provided for generating a response by a cognitive entity. A question input by a user to the cognitive entity is received. A context of the user is determined. Based on the context of the user, an amount of detail for the response to the question is selected from different amounts of detail. The response is generated and presented to the user so that the response has the selected amount of detail.

Abstract: In an approach for providing a cognitive and dynamic business process, based on a user's natural language input, a processor receives information from a user, wherein the information includes natural language input. A processor analyzes the information from the user, using natural language processing. A processor generates a cognitive and dynamic business process, wherein the cognitive and dynamic business process assists the user to determine a solution to a problem. A processor delivers the cognitive and dynamic business process, wherein the delivered cognitive and dynamic business process includes a request for feedback. A processor analyzes the feedback, wherein the cognitive and dynamic business process is tagged with the feedback and stored, and wherein the feedback is based on feedback from the user and a subject matter expert.