Abstract: A technique is provided for resolving a reportable condition. Upon detection of a reportable condition on a processor-based medical system, machine data is provided to a knowledge engine. One or more identified solutions are received from the knowledge engine and implemented on the processor-based medical system. The one or more solutions are verified as they are implemented to determine if the currently implemented solution resolves the reportable condition. Routines implementing some or all of the technique may be provided on a processor-based system or on a machine-readable medium.

Abstract: A technique is disclosed for providing problem and solution information, such as that relating to a particular application or protocol, to medical diagnostic institutions and systems. The information is created and stored on machine readable media. A user may enter a problem query at a user interface at the diagnostic institution or system and search a database of information located at a centralized service facility. A list of solutions to the query is displayed at the diagnostic institution. The user may then select and display a desired solution from the user interface. The particular solution may include textual and exemplary image descriptions of the solution. Moreover, additional links may be provided to access other related sources of information. The information stored on the machine readable media may be easily updated by adding new case problems and associated solutions as well as new solutions to existing case problems.

Abstract: A system is provided for remotely servicing medical diagnostic systems. The diagnostic systems may include a range of modalities and system types. A remote service facility may be contacted by the diagnostic systems, or may contact the diagnostic systems via a network link. Service requests, messages, protocols, data and log files, and so forth, may be transmitted between the diagnostic systems and the service facility. The service requests are handled by the service facility interactively with the medical diagnostic systems. The diagnostic systems are thereby apprised of the status of service requests, service reports, and so forth. A uniform interface and platform are provided for facilitating interactive communications of service requests and data between the diagnostic systems and the service facility.

Abstract: A technique is disclosed for providing image artifact to medical diagnostic institutions and systems. The information and images is created and stored on machine readable media. A user may enter a problem query at a user interface at the diagnostic institution or system and search a database of information located at a centralized service facility. A list of solutions and images having characteristic artifacts is displayed at the diagnostic institution. The user may then select and display a desired image or solution from the user interface. The particular solution may include textual and exemplary images descriptions of the solution. Moreover, additional links may be provided to access other related sources of information. The information stored on the machine readable media may be easily solutions to existing case problems.

Abstract: A technique is disclosed for providing problem and solution information, such as that relating to a particular application or protocol, to medical diagnostic institutions and systems. The information is created and stored on machine readable media. A user may enter a problem query at a user interface at the diagnostic institution or system and search a database of information located at a centralized service facility. A list of solutions to the query is displayed at the diagnostic institution. The user may then select and display a desired solution from the user interface. The particular solution may include textual and exemplary image descriptions of the solution. Moreover, additional links may be provided to access other related sources of information. The information stored on the machine readable media may be easily updated by adding new case problems and associated solutions as well as new solutions to existing case problems.

Abstract: A technique is disclosed for providing problem and solution information, such as that relating to a particular application or protocol, to medical diagnostic institutions and systems. The information is created and stored on machine readable media. A user may enter a problem query at a user interface at the diagnostic institution or system and search a database of information located at a centralized service facility. A list of solutions to the query is displayed at the diagnostic institution. The user may then select and display a desired solution from the user interface. The particular solution may include textual and exemplary image descriptions of the solution. Moreover, additional links may be provided to access other related sources of information. The information stored on the machine readable media may be easily updated by adding new case problems and associated solutions as well as new solutions to existing case problems.

Abstract: A technique is provided for evaluation of an operative state of a medical diagnostic system. The technique is particularly adapted to evaluating image data from a variety of imaging modalities, including magnetic resonance imaging systems, computed tomography imaging systems, x-ray imaging systems, and so forth. A user interface permits a service request to be formulated at the diagnostic system. Data files, such as image files, log files, error files, and so forth, are identified and stored corresponding to the service request. The service request is then transmitted to a remote service facility for evaluation. The necessary data files may be transmitted with the request or subsequent thereto. The request is acknowledged by the remote service facility in an electronic message. The request uniquely identifies the diagnostic system, as well as the modality of the system.

Abstract: A user interface is disclosed for interactively exchanging service data between medical diagnostic systems and remote field service facilities. The interface provides a series of user-viewable pages for the display and input of service requests, service reports, messages, protocols, and so forth. The user interface may further include on-screen input devices, such as graphical buttons, for executing service requests, accessing service messages and reports, and so forth. The user interface is uniform over a variety of system modalities, including magnetic resonance imaging systems, computed tomography systems, x-ray systems, and so forth, facilitating the exchange of service data despite differences in the modality system configurations.

Abstract: A technique is disclosed for providing remote service to medical diagnostic systems via a centralized service facility. The service facility is configured to receive service requests from diagnostic systems of different modalities, type, location, and so forth. The service requests are handled by one or more servers, and are directed to work stations or technicians for addressing the service requests. The work stations or technicians are selected in accordance with the modality of the diagnostic system as identified by the service request. A subscription status check may be performed for verifying the service arrangements between the requesting diagnostic systems and the centralized service facility. Reply messages are transmitted from the service facility to the requesting diagnostic systems in response to the service requests, providing interactive service exchange between the facility and the diagnostic systems.