Abstract: A method, system and computer program product for facilitating customers to upgrade their hardware or software. An electronic problem ticketing system of a software/hardware vendor receives a request from a customer to open a problem ticket to service a designated version/model of the software/hardware product. The ticketing system acquires the number of users utilizing the software/hardware product requested to be serviced for various versions/models of the software/hardware product. A graphical diagram is generated depicting the number of users utilizing the software/hardware product requested to be serviced for various versions/models of the software/hardware product. A hyperlink to a social media website that contains information of the benefits of using a latest version or model of the software or hardware product is inserted in the graphical diagram, where after displaying such information, an instruction is received from the user to upgrade the software or hardware product.

Abstract: Determining next actions for resolution of a plurality of problem tickets is provided. A set of quantitative metrics corresponding to the plurality of problem tickets is identified. A set of qualitative indicators corresponding to the plurality of problem tickets is identified. Each of the plurality of problem tickets contains textual descriptions of respective problems. The plurality of problem tickets is prioritized based on the set of quantitative metrics and the set of qualitative indicators. A next action to be taken is determined for each of the plurality of problem tickets based on the set of quantitative metrics and the set of qualitative indicators.

Abstract: An approach, for creating summarized illustrative representation of software changes. A change summary illustrator, receives a software product change identifier and associated components. The change summary illustrator, identifies at least one of change information associated with at least one of the associated components. The change summary illustrator, determines, at least one of the change information to include at least one of change size attributes and pervasiveness attributes. The change summary illustrator, creates at least one of change size magnitudes and pervasiveness magnitudes, based on categorization of the change size attributes and the pervasiveness attributes, respectively. The change summary illustrator, generates illustrative representations associated with at least one of the associated components including at least one of the change size magnitudes and the pervasiveness magnitudes and outputs the illustrative representations associated with the software product change identifier.

Abstract: A system, and computer program product for automated analysis and visualization of log data are provided in the illustrative embodiments. A subset of information to be visualized is selected from a set of information. Each information in the set comprises a result of a corresponding analysis technique applied to the log data. For an information in the subset of information, a tagged portion of the log data is analyzed according to the corresponding analysis technique to discern the information. The information corresponds to a tag used in conjunction with the tagged portion. For the information, a manner of visualizing the information is selected. A set of graphical visualizations comprising a corresponding graphical visualization for each information is generated, including a visualization in the selected manner of visualizing the information. The graphical visualizations in the set are combined such that a subset of graphical visualization is selectable for presentation.

Abstract: A method for automated analysis and visualization of log data is provided in the illustrative embodiments. A subset of information to be visualized is selected from a set of information. Each information in the set comprises a result of a corresponding analysis technique applied to the log data. For an information in the subset of information, a tagged portion of the log data is analyzed according to the corresponding analysis technique to discern the information. The information corresponds to a tag used in conjunction with the tagged portion. For the information, a manner of visualizing the information is selected. A set of graphical visualizations comprising a corresponding graphical visualization for each information is generated, including a visualization in the selected manner of visualizing the information. The graphical visualizations in the set are combined such that a subset of graphical visualization is selectable for presentation.

Abstract: A method, system and computer program product for encouraging customers to upgrade their hardware or software. An electronic problem ticketing system of a software/hardware vendor receives a request from a customer to open a problem ticket to service a designated version/model of the software/hardware product. The ticketing system acquires the number of users utilizing the software/hardware product requested to be serviced for various versions/models of the software/hardware product. A graphical diagram is generated depicting the number of users utilizing the software/hardware product requested to be serviced for various versions/models of the software/hardware product. The graphical diagram is then displayed to the user, such as in the problem ticket issued by the ticketing system.

Abstract: A method for automated analysis and visualization of log data is provided in the illustrative embodiments. A subset of information to be visualized is selected from a set of information. Each information in the set comprises a result of a corresponding analysis technique applied to the log data. For an information in the subset of information, a tagged portion of the log data is analyzed according to the corresponding analysis technique to discern the information. The information corresponds to a tag used in conjunction with the tagged portion. For the information, a manner of visualizing the information is selected. A set of graphical visualizations comprising a corresponding graphical visualization for each information is generated, including a visualization in the selected manner of visualizing the information. The graphical visualizations in the set are combined such that a subset of graphical visualization is selectable for presentation.

Abstract: A system, and computer program product for automated analysis and visualization of log data are provided in the illustrative embodiments. A subset of information to be visualized is selected from a set of information. Each information in the set comprises a result of a corresponding analysis technique applied to the log data. For an information in the subset of information, a tagged portion of the log data is analyzed according to the corresponding analysis technique to discern the information. The information corresponds to a tag used in conjunction with the tagged portion. For the information, a manner of visualizing the information is selected. A set of graphical visualizations comprising a corresponding graphical visualization for each information is generated, including a visualization in the selected manner of visualizing the information. The graphical visualizations in the set are combined such that a subset of graphical visualization is selectable for presentation.

Abstract: Embodiments that indicate usage information of services for wireless communication devices via ambient elements are disclosed. Some embodiments determine usage of a service for a wireless communication device and manipulate one or more ambient elements to indicate the usage to a user of the device. Various embodiments may determine usage by measuring a quantity of data transferred or measuring a number of voice minutes consumed according to a rate plan. Changing ambient elements may comprise activating vibration modules or changing colors of screen elements, or changing screen brightness of the devices, as examples. Examples of wireless communication devices are cell phones, smartphones, satellite phones, and other types of mobile communication devices that use wireless communication services.

Abstract: Embodiments that indicate usage information of services for wireless communication devices via ambient elements are disclosed. Some embodiments determine usage of a service for a wireless communication device and manipulate one or more ambient elements to indicate the usage to a user of the device. Various embodiments may determine usage by measuring a quantity of data transferred or measuring a number of voice minutes consumed according to a rate plan. Changing ambient elements may comprise activating vibration modules or changing colors of screen elements, or changing screen brightness of the devices, as examples. Examples of wireless communication devices are cell phones, smartphones, satellite phones, and other types of mobile communication devices that use wireless communication services.

Abstract: The exemplary embodiments provide a computer implemented method, apparatus, and computer usable program code for managing data. A graphical user interface is generated. The graphical user interface comprises a first selecting component for receiving a selection from a user of at least one attribute of a record from a set of records to be measured for relevancy, a second selecting component for receiving a selection from the user for a granularity of the at least one attribute to be measured for relevancy, and a displaying component for displaying a result to the user, wherein the result includes a visual representation of the relevancy of the at least one attribute selected by the user based on the granularity selected by the user.

Abstract: The exemplary embodiments provide a computer implemented method, apparatus, and computer usable program code for managing data. A user interface is generated. A user makes a selection at the user interface of at least one data type of a set of data types to be measured for relevancy. The set of data types comprise an age of data, modification of data, and access of data. The user also selects, at the user interface a granularity of the at least one data type to be measured. Data is collected from multiple sources. The collected data is analyzed to determine a relevance for the data type selected by the user based on the granularity selected by the user, which forms a result. The result is displayed to the user, by the user interface. The result includes a visual representation of the relevance of the data type selected by the user based on the granularity selected by the user.

Abstract: Embodiments that indicate usage information of services for wireless communication devices via ambient elements are disclosed. Some embodiments determine usage of a service for a wireless communication device and manipulate one or more ambient elements to indicate the usage to a user of the device. Various embodiments may determine usage by measuring a quantity of data transferred or measuring a number of voice minutes consumed according to a rate plan. Changing ambient elements may comprise activating vibration modules or changing colors of screen elements, or changing screen brightness of the devices, as examples. Examples of wireless communication devices are cell phones, smartphones, satellite phones, and other types of mobile communication devices that use wireless communication services.

Abstract: The exemplary embodiments provide a computer implemented method, apparatus, and computer usable program code for managing data. A user interface is generated. A user makes a selection at the user interface of at least one data type of a set of data types to be measured for relevancy. The set of data types comprise an age of data, modification of data, and access of data. The user also selects, at the user interface a granularity of the at least one data type to be measured. Data is collected from multiple sources. The collected data is analyzed to determine a relevance for the data type selected by the user based on the granularity selected by the user, which forms a result. The result is displayed to the user, by the user interface. The result includes a visual representation of the relevance of the data type selected by the user based on the granularity selected by the user.

Abstract: The exemplary embodiments provide a computer implemented method, apparatus, and computer usable program code for managing data. A graphical user interface is generated. The graphical user interface comprises a first selecting component for receiving a selection from a user of at least one attribute of a record from a set of records to be measured for relevancy, a second selecting component for receiving a selection from the user for a granularity of the at least one attribute to be measured for relevancy, and a displaying component for displaying a result to the user, wherein the result includes a visual representation of the relevancy of the at least one attribute selected by the user based on the granularity selected by the user.

Abstract: A business enterprise level information technology management system database implementation providing search results responsive to a user query that filters the extensive data that may be generated in the search result so that the user and his need for data is taken into account. An implementation determining the role of the requesting user relative to the selected activities, tracking the frequency of use of the requesting user's actions relative to the selected activities and presenting the search results to the requesting user with suggested user actions customized based upon said role of the user and prioritized based upon said frequency of use.