Patents by Inventor Deborah M. Putt

Deborah M. Putt has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method, system and program product for managing a customer request
    Patent number: 7945041
    Abstract: Under the present invention, a request for a composite service is received from a customer. Based on the request, a delivery task list including one or more tasks required to fulfill the request is defined. The tasks are each then assigned to a service provider for performance, and a schedule for their performance is determined. As the tasks are being performed, a tracking a status thereof is tracked. Once the tasks have been completed, the customer is notified, surveyed and/or invoiced.
    Type: Grant
    Filed: May 27, 2005
    Date of Patent: May 17, 2011
    Assignee: International Business Machines Corporation
    Inventors: Nathan S. Caswell, Jeffrey D. Gilley, Drew A. Kightlinger, Deborah M. Putt