Patents by Inventor Deborah W. Jakubowski

Deborah W. Jakubowski has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for addressing client service outages
    Patent number: 7562024
    Abstract: According to one embodiment of the present invention, a computerized method for addressing client service outages of a client includes receiving a plurality of predefined parameters of a client service outage, storing the predefined parameters in a central repository, receiving information regarding the client service outage, determining that the client service outage is of a particular severity level in response to the received information, and automatically sending at least some of the information to one or more employees of a service company in response to the determination.
    Type: Grant
    Filed: June 18, 2003
    Date of Patent: July 14, 2009
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Clifford Brooks, Deborah W. Jakubowski
  • Method and system for addressing client service outages
    Publication number: 20040260723
    Abstract: According to one embodiment of the present invention, a computerized method for addressing client service outages of a client includes receiving a plurality of predefined parameters of a client service outage, storing the predefined parameters in a central repository, receiving information regarding the client service outage, determining that the client service outage is of a particular severity level in response to the received information, and automatically sending at least some of the information to one or more employees of a service company in response to the determination.
    Type: Application
    Filed: June 18, 2003
    Publication date: December 23, 2004
    Inventors: Clifford Brooks, Deborah W. Jakubowski
  • Method and system for vendor management
    Publication number: 20040088411
    Abstract: A method and system for vendor management are described. A standard associated with a service and a client is determined. A service management provider applies the standard to a first vendor associated with the service and manages compliance with the standard by the first vendor.
    Type: Application
    Filed: February 12, 2003
    Publication date: May 6, 2004
    Inventors: Deborah W. Jakubowski, Kathryn M. Dodson, Richard J. Burges, Alan J. Munkacsy, David K. Loo, Wendy S. Thomson