Patents by Inventor Debra L. Biebesheimer
Debra L. Biebesheimer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 8655734Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.Type: GrantFiled: September 12, 2012Date of Patent: February 18, 2014Assignee: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando
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Publication number: 20130066661Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.Type: ApplicationFiled: September 12, 2012Publication date: March 14, 2013Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando
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Patent number: 8306863Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.Type: GrantFiled: August 19, 2009Date of Patent: November 6, 2012Assignee: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando
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Patent number: 7877293Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.Type: GrantFiled: March 13, 2003Date of Patent: January 25, 2011Assignee: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando
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Publication number: 20100049625Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.Type: ApplicationFiled: August 19, 2009Publication date: February 25, 2010Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando
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Patent number: 6853998Abstract: A system and method for classifying user context in a customer self service system that performs resource search and selection and includes a context attribute database comprising types of user contexts and one or more context attributes associated with each user context for processing by the system, and context attribute function database comprising functions for computing values for each context attribute. The classifying system comprises a computing device for receiving a user query and a context vector comprising data associating an interaction state with the user and, processing the query and context vector against data included in the context attribute database and context attribute function database for predicting a particular user context. The classifier populates the user context vector with context parameters specifying a user interaction state for use in a subsequent resource search.Type: GrantFiled: February 7, 2001Date of Patent: February 8, 2005Assignee: International Business Machines CorporationInventors: Debra L. Biebesheimer, Neal M. Keller, Daniel A. Oblinger, Mark E. Podlaseck, Stephen J. Rolando
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Publication number: 20040181457Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.Type: ApplicationFiled: March 13, 2003Publication date: September 16, 2004Applicant: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando
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Patent number: 6778193Abstract: A graphical user interface for a customer self service system that performs resource search and selection.Type: GrantFiled: February 7, 2001Date of Patent: August 17, 2004Assignee: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Daniel A. Oblinger, Mark E. Podlaseck, Stephen J. Rolando
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Patent number: 6701311Abstract: A customer self service system and method for performing resource search and selection.Type: GrantFiled: February 7, 2001Date of Patent: March 2, 2004Assignee: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Daniel A. Oblinger, Mark E. Podlaseck, Stephen J. Rolando
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Patent number: 6693651Abstract: A graphical user interface for a customer self service system that performs resource search and selection including a system and method for controlling a display of resources resulting from a query initiated by a user of the system.Type: GrantFiled: February 7, 2001Date of Patent: February 17, 2004Assignee: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Daniel A. Oblinger, Mark E. Podlaseck, Stephen J. Rolando
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Patent number: 6643639Abstract: An adaptive resource indexing and lookup method for a customer self service system that performs resource search and selection and includes a resource library having selectable resources. The method includes steps of: receiving a current user query for requesting resources; receiving a user context vector associated with the current user query, the user context vector comprising data associating an interaction state with the user; mapping each user query and associated context vector to a sub-set of resources from the resource library; and, generating a response set including the sub-set of resources that are most relevant to the user's query. An adaptive indexing function implementing a supervised learning algorithm is applied for increasing the value of search results for a current user in their context and for enhancing and optimizing the performance of the resource indexing functions by increasing their relevance and specificity for mapping user queries to resources.Type: GrantFiled: February 7, 2001Date of Patent: November 4, 2003Assignee: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Daniel A. Oblinger, Stephen J. Rolando
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Publication number: 20020152190Abstract: An adaptive resource indexing and lookup method and system for a customer self service system that performs resource search and selection and includes a resource library having selectable resources. The method includes steps of: receiving a current user query for requesting resources; receiving a user context vector associated with the current user query, the user context vector comprising data associating an interaction state with the user; mapping each user query and associated context vector to a sub-set of resources from the resource library; and, generating a response set including the sub-set of resources that are most relevant to the user's query. In an off-line process, an adaptive indexing function is applied for increasing the value of search results for a current user in their context, the adaptive indexing function enhancing the resource indexing functions by increasing their relevance and specificity for mapping user queries to resources.Type: ApplicationFiled: February 7, 2001Publication date: October 17, 2002Applicant: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Daniel A. Oblinger, Stephen J. Rolando
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Publication number: 20020149614Abstract: A graphical user interface for a customer self service system that performs resource search and selection.Type: ApplicationFiled: February 7, 2001Publication date: October 17, 2002Applicant: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Daniel A. Oblinger, Mark E. Podlaseck, Stephen J. Rolando
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Publication number: 20020105550Abstract: A graphical user interface for a customer self service system that performs resource search and selection including a system and method for controlling a display of resources resulting from a query initiated by a user of the system.Type: ApplicationFiled: February 7, 2001Publication date: August 8, 2002Applicant: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Daniel A. Oblinger, Mark E. Podlaseck, Stephen J. Rolando
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Publication number: 20020107843Abstract: A system and method for classifying user context in a customer self service system that performs resource search and selection and includes a context attribute database comprising types of user contexts and one or more context attributes associated with each user context for processing by the system, and context attribute function database comprising functions for computing values for each context attribute. The classifying system comprises a computing device for receiving a user query and a context vector comprising data associating an interaction state with the user and, processing the query and context vector against data included in the context attribute database and context attribute function database for predicting a particular user context. The classifier populates the user context vector with context parameters specifying a user interaction state for use in a subsequent resource search.Type: ApplicationFiled: February 7, 2001Publication date: August 8, 2002Applicant: International Business CorporationInventors: Debra L. Biebesheimer, Neal M. Keller, Daniel A. Oblinger, Mark E. Podlaseck, Stephen J. Rolando
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Publication number: 20020107842Abstract: A customer self service system and method for performing resource search and selection.Type: ApplicationFiled: February 7, 2001Publication date: August 8, 2002Applicant: International Business Machines CorporationInventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Daniel A. Oblinger, Mark E. Podlaseck, Stephen J. Rolando