Abstract: A method and system for processing an automotive warranty claim include capturing at least one digital image of a vehicle-related customer concern with a digital camera device. A barcode identifying the vehicle is scanned with a barcode scanning device. Upon establishing operable communication between a first computer and the digital camera device and the barcode scanning device, respectively, the at least one digital image and the barcode information are automatically downloaded into the first computer. Dialog is input into the first computer requesting warranty coverage for the customer concern. A claimset comprising the digital images, barcode and request for warranty coverage is transmitted to a second computer via a communication network. The claimset is reviewed at the second computer to decide whether warranty coverage will be provided. The claimset is updated with the decision and transmitted back to the first computer via the communication network.

Abstract: The present invention provides a method of forming an electroluminescent circuit by screen printing. The method according to the invention includes screen printing a rear electrode pattern on a substrate, which is preferably a polyester sheet, screen printing a dielectric layer over the rear electrode pattern, screen printing a front electrode pattern on the dielectric layer, and screen printing a phosphor layer over the front electrode layer. The rear electrode pattern preferably includes a solid layer disposed upon the substrate and the front electrode pattern preferably includes a plurality of opaque lines separated by spaces. In an alternative embodiment, the method according to the invention includes screen printing the phosphor layer on the substrate, screen printing the front electrode pattern on the phosphor layer, screen printing the dielectric layer over the front electrode pattern, and screen printing the rear electrode pattern over the dielectric layer.

Abstract: A method and system for processing an automotive warranty claim include capturing at least one digital image of a vehicle-related customer concern with a digital camera device. A barcode identifying the vehicle is scanned with a barcode scanning device. Upon establishing operable communication between a first computer and the digital camera device and the barcode scanning device, respectively, the at least one digital image and the barcode information are automatically downloaded into the first computer. Dialog is input into the first computer requesting warranty coverage for the customer concern. A claimset comprising the digital images, barcode and request for warranty coverage is transmitted to a second computer via a communication network. The claimset is reviewed at the second computer to decide whether warranty coverage will be provided. The claimset is updated with the decision and transmitted back to the first computer via the communication network.