Abstract: A method performed by a computing system that has access to a mapping of a plurality of user intentions to a plurality of services. The method includes receiving a communication from a computing device operated by a user and identifying one of the plurality of user intentions based at least in part on the communication. The computing system uses the mapping to identify one of the plurality of services mapped to the identified user intention and provides the identified service.

Abstract: A system implementing multi-factor authentication for use with a mobile communication device. The system includes a customer application, credit card, and payment authorization computing system. The customer application is configured to execute on the mobile communication device and to obtain an electronic token stored on the mobile communication device. The credit card is associated with a physical tag storing an electronic tag identifier. The tag identifier is readable wirelessly from the physical tag by the mobile communication device. The payment authorization computing system is configured to receive the token from the customer application when a credit card account associated with the credit card is locked, temporarily unlock the credit card account after receiving the electronic token, and authorize a payment from the credit card account while the credit card account is temporarily unlocked.