Patents by Inventor Deepanjan DAS

Deepanjan DAS has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods multi-tenant and omni-channel routing
    Patent number: 11750707
    Abstract: Systems and methods for multi-tenant and omni-channel routing are disclosed. In one embodiment, a method for multi-tenant and omni-channel routing may include: (1) a multi-tenant and omni-channel routing computer program executed by an information processing apparatus comprising at least one computer processor receiving, from a first platform in a multi-tenant system, a call to transfer an interaction between the first platform and a third party to a second platform in the multi-tenant system; (2) the multi-tenant and omni-channel routing computer program collecting a context of the interaction from the first platform; (3) the multi-tenant and omni-channel routing computer program identifying the second platform based on the context of the interaction; and (4) the multi-tenant and omni-channel routing computer program routing the interaction to the second platform and communicating the context to the second platform.
    Type: Grant
    Filed: October 14, 2022
    Date of Patent: September 5, 2023
    Inventors: Deepanjan Das, Ravi Kappagantu, Narendra Athota, Sruthi Parupati, Abhilash Pogaku
  • Systems and methods multi-tenant and omni-channel routing
    Patent number: 11588900
    Abstract: Systems and methods for multi-tenant and omni-channel routing are disclosed. In one embodiment, a method for multi-tenant and omni-channel routing may include: (1) a multi-tenant and omni-channel routing computer program executed by an information processing apparatus comprising at least one computer processor receiving, from a first platform in a multi-tenant system, a call to transfer an interaction between the first platform and a third party to a second platform in the multi-tenant system; (2) the multi-tenant and omni-channel routing computer program collecting a context of the interaction from the first platform; (3) the multi-tenant and omni-channel routing computer program identifying the second platform based on the context of the interaction; and (4) the multi-tenant and omni-channel routing computer program routing the interaction to the second platform and communicating the context to the second platform.
    Type: Grant
    Filed: July 1, 2021
    Date of Patent: February 21, 2023
    Assignee: JPMORGAN CHASE BANK, N.A.
    Inventors: Deepanjan Das, Ravi Kappagantu, Narendra Athota, Sruthi Parupati, Abhilash Pogaku
  • SYSTEMS AND METHODS MULTI-TENANT AND OMNI-CHANNEL ROUTING
    Publication number: 20220046100
    Abstract: Systems and methods for multi-tenant and omni-channel routing are disclosed. In one embodiment, a method for multi-tenant and omni-channel routing may include: (1) a multi-tenant and omni-channel routing computer program executed by an information processing apparatus comprising at least one computer processor receiving, from a first platform in a multi-tenant system, a call to transfer an interaction between the first platform and a third party to a second platform in the multi-tenant system; (2) the multi-tenant and omni-channel routing computer program collecting a context of the interaction from the first platform; (3) the multi-tenant and omni-channel routing computer program identifying the second platform based on the context of the interaction; and (4) the multi-tenant and omni-channel routing computer program routing the interaction to the second platform and communicating the context to the second platform.
    Type: Application
    Filed: July 1, 2021
    Publication date: February 10, 2022
    Inventors: Deepanjan DAS, Ravi KAPPAGANTU, Narendra ATHOTA, Sruthi PARUPATI, Abhilash POGAKU