Patents by Inventor Deepthi Kameswari

Deepthi Kameswari has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interactive voice response (IVR) system interface
    Patent number: 9936073
    Abstract: A mobile device, such as a smart phone, receives and presents interactive audio content from an interactive voice response (IVR) system. The mobile device provides an interface that enables a user to navigate through a menu presented in the interactive content. The interface further presents action elements that identify actions that can be requested through the menu, and selection of the one of the action elements may cause the IVR to perform an associated action. For example, the interface may identify representatives at a call center, and a selection of one of the action elements causes the IVR to establish a communication between the mobile device and the selected representative. The action elements may further identify status information associated with the call center, such as an expected wait time.
    Type: Grant
    Filed: July 6, 2015
    Date of Patent: April 3, 2018
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Shan K. Sasidharan, Rajesh M. Narayanan, Ramya N. Ganapathy, Raghuram Ayalurmuralikrishnan, Madhumitha Balasubramaiam, Deepthi Kameswari
  • INTERACTIVE VOICE RESPONSE (IVR) SYSTEM INTERFACE
    Publication number: 20170013128
    Abstract: A mobile device, such as a smart phone, receives and presents interactive audio content from an interactive voice response (IVR) system. The mobile device provides an interface that enables a user to navigate through a menu presented in the interactive content. The interface further presents action elements that identify actions that can be requested through the menu, and selection of the one of the action elements may cause the IVR to perform an associated action. For example, the interface may identify representatives at a call center, and a selection of one of the action elements causes the IVR to establish a communication between the mobile device and the selected representative. The action elements may further identify status information associated with the call center, such as an expected wait time.
    Type: Application
    Filed: July 6, 2015
    Publication date: January 12, 2017
    Inventors: Shan K. Sasidharan, Rajesh M. Narayanan, Ramya N. Ganapathy, Raghuram Ayalurmuralikrishnan, Madhumitha Balasubramaiam, Deepthi Kameswari