Abstract: Pickup location operations may be performed based on trusted user feedback. For example, a user may provide feedback that an ordered item at a pickup location is missing or damaged, in response to which a refund or replacement may be issued. Feedback may also be provided to indicate that a malfunction is occurring at the pickup location, in response to which the malfunctioning equipment may be disabled and a repair request may be made. Feedback may also be provided to indicate that a scheduled time period for a user to retrieve an item from the pickup location needs to be changed, in response to which an alternative time period may be selected.

Abstract: Content such as a customized advertisement or message may be presented to a user at a pickup location. The content may be presented utilizing an audiovisual or other device of the pickup location, or on a user's mobile device when the user arrives at the pickup location. An advertisement that is presented to the user may be selected based on factors such as past purchases made by the user, a current item in an order or an item available for purchase in a store that is near the pickup location. A message that is presented to the user may be from a gift purchaser who ordered an item for the user, a manufacturer or vendor of an item, or the user with a reminder for a task that is to be performed when the user is at the pickup location.