Abstract: A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.

Abstract: Determining presence status associated with a user includes receiving presence statuses of endpoints associated with a first user. It is determined whether an endpoint exhibits significant activity. If an endpoint exhibits significant activity, it is determined whether any other endpoint is co-located with that endpoint. An aggregate presence status is generated from the presence status of the at least one endpoint and presence status of the other endpoint.

Abstract: A method for providing a camp-on service for a network service includes detecting a request from a user for access to a network service and detecting that the network service is unavailable. The method includes subscribing the user to a camp-on service for the network service. The method includes detecting that the network service is available and notifying the user that the network service is available.

Abstract: A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.

Abstract: A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.

Abstract: Storing and restoring a communication session includes establishing a communication session by exchanging dialog. Dialog from the communication session is stored to a persistent storage. Endpoints participate in the communication session to assert functionality to a monitoring module. If a failure occurs during the communication session, an endpoint receives the stored dialog from the persistent storage. Furthermore, the endpoint restores the received dialog onto a protocol stack to continue the communication session without loss of dialog.

Abstract: A method to be executed in a session initiation protocol (SIP) environment is provided that includes initiating a conversion process that involves a change from a first communications platform to a second communications platform. One or more routing tables associated with the first communications platform are then dumped. A conversion script is executed such that one or more patterns associated with a dial plan corresponding to the second communications platform are provided in a dial plan format. One or more files associated with the dial plan are loaded into one or more endpoints that are designated to change to the second communications platform.

Abstract: A communication system includes a call agent that coordinates and supervises communications between endpoints. The call agent allocates a QoS agent for each endpoint involved in a call. The QoS agents generate reservations for the call in order to provide the call with a guaranteed amount of bandwidth and an established QoS. Each endpoint or location associated with an endpoint has a reservation policy that determines how calls are to be handled when a reservation is or is not obtained and when a reservation is lost or obtained during a call. The communication system is able to handle reservations, or the lack thereof, during various situations like on hold, call transfer, call forwarding, conference call, and shared line services.

Abstract: A method for facilitating a data session in a session protocol environment is provided that includes identifying a first endpoint and receiving a status indicator as to whether the first endpoint is available to participate in a communication session that involves the first endpoint and a second endpoint. In a more particular embodiment, the first endpoint is operable to recognize that the second endpoint is seeking to contact the first endpoint in order to conduct the communication session.

Abstract: A method to be executed in a session initiation protocol (SIP) environment is provided that includes initiating a conversion process that involves a change from a first communications platform to a second communications platform. One or more routing tables associated with the first communications platform are then dumped. A conversion script is executed such that one or more patterns associated with a dial plan corresponding to the second communications platform are provided in a dial plan format. One or more files associated with the dial plan are loaded into one or more endpoints that are designated to change to the second communications platform.

Abstract: A method for facilitating a data session in an initiation protocol (SIP) environment is provided that includes receiving a solicitation for participation in a SIP communication session that involves a first endpoint and a second endpoint. The method also includes identifying an identity trait associated with the first endpoint. In more particular embodiments, various alternative methods may include generating a network search associated with the first endpoint that is seeking to contact the second endpoint in order to conduct the SIP communication session. The results of the network search may be displayed for the second endpoint.

Abstract: Determining presence status associated with a user includes receiving presence statuses of endpoints associated with a first user. It is determined whether an endpoint exhibits significant activity. If an endpoint exhibits significant activity, it is determined whether any other endpoint is co-located with that endpoint. An aggregate presence status is generated from the presence status of the at least one endpoint and presence status of the other endpoint.