Abstract: A customer feedback acquisition and processing system is disclosed. Customer feedback, which may optionally include voice signals, is captured and stored in a database. The database can be searched to develop a subset of records pertaining to an area of interest. A data mining tool can then be used on the subset to identify trend(s) in the customer feedback records. The database tool assigns relevance scores to each word (“concept”) in one or more fields of the records in the subset. It then combines the concepts and develops new relevance scores for the combined concepts to identify trend(s) in the customer feedback records.

Abstract: A customer feedback acquisition and processing system is disclosed. Customer feedback, which may optionally include voice signals, is captured and stored in a database. The database can be searched to develop a subset of records pertaining to an area of interest. A data mining tool can then be used on the subset to identify trend(s) in the customer feedback records. The database tool assigns relevance scores to each word (“concept”) in one or more fields of the records in the subset. It then combines the concepts and develops new relevance scores for the combined concepts to identify trend(s) in the customer feedback records.

Abstract: The present invention relates to a device suitable for detecting a target molecule in a sample using a detection card having two or more electrically separated conductors, wherein the sample can be analyzed for the presence of the target molecule by determining whether the conductors are electrically connected. The device has a platform for receiving the detection card and a lid moveable from a first position in engagement with the platform and a second position distal from the platform. The lid has a fluid interface suitable for establishing fluid communication between the device and the detection card and an electrical interface suitable for establishing electrical communication between the device and the detection card. Also disclosed is a system and a method for detecting a target molecule, both of which utilize the device.

Abstract: The present invention relates to a detection card made of a first planar element having a detection chip. The detection chip has two or more electrically separated conductors fabricated on a substrate and capture probes attached to the conductors, such that a gap exists between the capture probes on the conductors. A sample, potentially containing a target molecule, can be analyzed for the presence of the target molecule by determining whether the conductors are electrically connected. The detection card also has a second planar element parallel to and joined with the first planar element along a first planar interface. A fluid pathway is formed proximate to the first planar interface and includes a detection reservoir into which at least part of the detection chip is received. Also disclosed is a system and a method for detecting a target molecule, both of which utilize the detection card.

Abstract: The present invention provides methods and devices for detecting a target nucleic acid molecule. A set of oligonucleotide probes integrated into an electric circuit, where the oligonucleotide probes are positioned such that they can not come into contact with one another, are contacted with a sample. If the sample contains a target nucleic acid molecule, one which has sequences complimentary to both probes, the target nucleic acid molecule can bridge the gap between the probes. The resulting bridge can then carry electrical current between the two probes, indicating the presence of the target nucleic acid molecule.

Abstract: The present invention relates to a method of manufacturing a detection device which involves providing a substrate having a layer of electrically conductive material and a first layer of photosensitive material. Next, the substrate is subjected to a first level photolithography treatment to produce an electrical conductor containing conductive fingers with spaces between them. Finally, biological probes are attached to the conductive fingers under conditions effective to form a gap between the biological probes on the spaced apart conductive fingers, whereby a target molecule, if present in a sample, can bind to a pair of the biological probes on the spaced apart conductive fingers to bridge the gap between the biological probes, allowing detection of the target molecule.

Abstract: The present invention relates to a method of manufacturing a detection device which involves providing a substrate having a layer of aluminum and a first layer of photosensitive material. Next, the substrate is subjected to a first level photolithography treatment to produce an aluminum electrical conductor containing conductive fingers with spaces between them. Finally, biological probes are attached to the conductive fingers under conditions effective to form a gap between the biological probes on the spaced apart conductive fingers. As a result, a target molecule, if present in a sample, can bind to a pair of the biological probes on the spaced apart conductive fingers to bridge the gap between the biological probes, allowing detection of the target molecule.

Abstract: The present invention relates to a device and method for concentrating and detecting target molecules in a flowing fluid sample. The device includes a housing defining a passage through which a fluid sample flows and a concentrating device positioned in the housing and including at least one electrode on a first side of the passage. The at least one electrode on the first side of the passage has a polarity which electrostatically attracts target molecules in the flowing fluid sample. The device also includes a detection device downstream of the concentrating device and including test structures having capture probes that are capable of specifically binding to the target molecules, if any, in the flowing fluid sample. The test structures are positioned in the housing on the first side of the passage.

Abstract: A customer feedback acquisition and processing system is disclosed. Customer feedback, which may optionally include voice signals, is captured and stored in a database. The database can be searched to develop a subset of records pertaining to an area of interest. A data mining tool can then be used on the subset to identify trend(s) in the customer feedback records. The database tool assigns relevance scores to each word (“concept”) in one or more fields of the records in the subset. It then combines the concepts and develops new relevance scores for the combined concepts to identify trend(s) in the customer feedback records.

Abstract: A customer feedback acquisition and processing system is disclosed. Customer feedback, which may optionally include voice signals, is captured and stored in a database. The database can be searched to develop a subset of records pertaining to an area of interest. A data mining tool can then be used on the subset to identify trend(s) in the customer feedback records. The database tool assigns relevance scores to each word (“concept”) in one or more fields of the records in the subset. It then combines the concepts and develops new relevance scores for the combined concepts to identify trend(s) in the customer feedback records.

Abstract: A method and system for intelligent text entry on a keypad. First, a user selects a key on a keypad. Then, an application predicts which character of those corresponding to that key is intended by the user. The predicted character is then presented to the user for confirmation. If the user confirms the selection, the character is stored. If the user rejects the character, the application presents a new character to the user until a character is finally confirmed. It is only when the predicted character is not the intended character that the user is required to iterate through character choices.

Abstract: A method and system for intelligent text entry on a keypad. First, a user selects a key on a keypad. Then, an application predicts which character of those corresponding to that key is intended by the user. The predicted character is then presented to the user for confirmation. If the user confirms the selection, the character is stored. If the user rejects the character, the application presents a new character to the user until a character is finally confirmed. It is only when the predicted character is not the intended character that the user is required to iterate through character choices.

Abstract: A method and apparatus for measuring a target analyte diffused in a wall of a metal member provides a sample of the metal member which is cut to progressively reduce a wall thickness of the sample from zero at a first point on the sample to a selected depth at a second point on the sample. An x-ray analyzing system having an analyzing slot is moved past the sample between the first and second points. Data from the x-ray analyzing system during the translation of the sample is collected to analyze the analyte content.

Abstract: A method of positioning a pipeline across a water-course. A first coffer dam is formed to isolate a first area of the water-course and a first part of the pipeline is then positioned in the first area. A chamber is put at the distal end of the first part of the pipeline. The chamber has an upper portion with an open top and a lower portion as opposed ports to receive the pipeline. The first coffer dam is then dismantled. A second coffer dam is formed to isolate a second area of the water-course. The second area includes the chamber. The first and second areas of the water-course are positioned to include the path of the pipeline across the water-course. A second part of the pipeline is located in the chamber and a aligned with the first part of the pipeline. The ports are sealed around the pipeline. Water is removed from the chamber to allow make-up of the pipeline by joining of the first and second parts within the chamber. The upper portion of the chamber is removed and the second coffer dam is dismantled.