Patents by Inventor Dennis H. Fieldman

Dennis H. Fieldman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call center management systems
    Patent number: 7925003
    Abstract: A call center management system employs out-of-band signaling, such as provided by ISDN telecommunications technology, to manage outbound calls from a call center. By communicating with a central office of the PSTN in this way, it is possible to exercise a great degree of control over outbound calls originating from the call center. This control may be used, for example, to insert a meaningful caller identification label into the outbound call, or to manage dead air time within limits established by law, custom, or convenience, and to provide detailed reporting of outbound call activity.
    Type: Grant
    Filed: August 8, 2003
    Date of Patent: April 12, 2011
    Assignee: Castel, Inc.
    Inventors: V. Lawrence Haug, Jr., Dennis H. Fieldman
  • Call center management systems
    Patent number: 7376228
    Abstract: A call center management system employs out-of-band signaling, such as provided by ISDN telecommunications technology, to manage outbound calls from a call center. By communicating with a central office of the PSTN in this way, it is possible to exercise a great degree of control over outbound calls originating from the call center. This control may be used, for example, to insert a meaningful caller identification label into the outbound call, or to manage dead air time within limits established by law, custom, or convenience, and to provide detailed reporting of outbound call activity.
    Type: Grant
    Filed: May 29, 2003
    Date of Patent: May 20, 2008
    Assignee: Castel, Inc.
    Inventors: V. Lawrence Haug, Jr., Dennis H. Fieldman
  • Call center management systems
    Publication number: 20030202649
    Abstract: A call center management system employs out-of-band signaling, such as provided by ISDN telecommunications technology, to manage outbound calls from a call center. By communicating with a central office of the PSTN in this way, it is possible to exercise a great degree of control over outbound calls originating from the call center. This control may be used, for example, to insert a meaningful caller identification label into the outbound call, or to manage dead air time within limits established by law, custom, or convenience, and to provide detailed reporting of outbound call activity.
    Type: Application
    Filed: May 29, 2003
    Publication date: October 30, 2003
    Applicant: Castel, Inc.
    Inventors: V. Lawrence Haug, Dennis H. Fieldman