Abstract: Systems and methods are provided for analyzing entity performance. In one implementation, a method is provided that includes recognizing an identifier associated with an entity and accessing a data structure comprising information associated with a plurality of interactions. The method also comprises identifying one or more interactions of the plurality of interactions based on the recognized identifier. The method further comprises processing the information of the identified interactions to analyze a performance of the entity and providing the processed information to display the performance of the entity on a user interface.

Abstract: Systems and methods are provided for analyzing entity performance. In one implementation, a method is provided that includes recognizing an identifier associated with an entity and accessing a data structure comprising information associated with a plurality of interactions. The method also comprises identifying one or more interactions of the plurality of interactions based on the recognized identifier. The method further comprises processing the information of the identified interactions to analyze a performance of the entity and providing the processed information to display the performance of the entity on a user interface.

Abstract: Systems and methods are provided for analyzing entity performance. In one implementation, a method is provided that includes receiving a request with one or more filter selections and accessing a data structure comprising a plurality of categories of information showing interactions associated with multiple entities. The method also comprises identifying a set of categories of the plurality of categories within the data structure based on the one or more filter selections. The method further comprises processing the information of the identified categories to analyze a performance of one or more entities of the multiple entities in accordance with the one or more filter selections and providing the processed information to display the performance of the one or more entities on a user interface.

Abstract: Systems and methods are provided for analyzing entity performance. In one implementation, a method is provided that includes accessing a data structure comprising a plurality of interactions associated with multiple entities. The method also includes evaluating one or more interactions of the plurality of interactions associated with a consuming entity of the multiple entities. The method further includes determining whether the one or more interactions associated with the consuming entity comprise an identified location information of the consuming entity.

Abstract: Systems and methods are provided for analyzing entity performance. In one implementation, a method is provided that includes recognizing an identifier associated with an entity and accessing a data structure comprising information associated with a plurality of interactions. The method also comprises identifying one or more interactions of the plurality of interactions based on the recognized identifier. The method further comprises processing the information of the identified interactions to analyze a performance of the entity and providing the processed information to display the performance of the entity on a user interface.

Abstract: Systems and methods are provided for analyzing entity performance. In one implementation, a method is provided that includes accessing a data structure comprising a plurality of interactions associated with multiple entities. The method also includes evaluating one or more interactions of the plurality of interactions associated with a consuming entity of the multiple entities. The method further includes determining whether the one or more interactions associated with the consuming entity comprise an identified location information of the consuming entity.

Abstract: Systems and methods are provided for analyzing entity performance. In one implementation, a method is provided that includes receiving a request with one or more filter selections and accessing a data structure comprising a plurality of categories of information showing interactions associated with multiple entities. The method also comprises identifying a set of categories of the plurality of categories within the data structure based on the one or more filter selections. The method further comprises processing the information of the identified categories to analyze a performance of one or more entities of the multiple entities in accordance with the one or more filter selections and providing the processed information to display the performance of the one or more entities on a user interface.

Abstract: A system, method, and apparatus are directed to enabling a user to record VOIP conversations for selective instant replay. The VOIP conversation may be automatically recorded upon initiation of the conversation, or the user may select to record at least a portion of the VOIP conversation. At any point during the VOIP conversation, the user may select to bookmark a position for later replay. During the VOIP conversation, the user may select to instantly replay at least some of the recorded VOIP conversation. The user may select to instantly replay from a beginning of the recorded conversation, from the bookmarked position, or from a pre-determined time interval into the recorded conversation. Upon completion of the instant replay, the user may then return to a latest chronological rewind position within the recorded VOIP conversation. The other party may also be provided an indicator that the conversation is being recorded.