Abstract: A method of tracking changes of subscribers for an in-vehicle telematics service includes periodically monitoring a service record database, which includes vehicle service information that is indicative of one or more vehicle service checks performed on one or more vehicles, and recognizing that a new vehicle service check is added to the vehicle service information based upon the periodic monitoring. The method also includes extracting vehicle identifying information, which is unique to a vehicle associated with the new vehicle service check, and inferring a subscriber status change for the vehicle responsive to the extracted vehicle identifying information. Further, the method includes setting a signal indicative of the inferred subscriber status change for the in-vehicle telematics service.

Abstract: A method for network denial case generation includes receiving a plurality of third-party carrier call records associated with a plurality of subscriber telematics units at a call center wherein each call record includes a call status, determining at least one call record having a failure condition based on the call status, determining a subscriber telematics unit associated with the call record having the failure condition, and determining a network denial case action for the subscriber telematics unit based on the failure condition. A computer usable medium with suitable computer program code is employed for network denial case generation.

Abstract: The invention provides a method and system for remotely inventorying electronic modules installed in a vehicle. A vehicle telematics unit sends an identification request to at least one electronic module. The telematics unit receives at least one electronic module identifier in response to the request. The identifier includes the serial number and software revision for the electronic module. The received identifier is transmitted from the telematics unit to a call center. The call center, or a quality center to which the call center sends the transmitted identifier, determines if the transmitted identifier corresponds with an identifier included in an electronic module identifier database. The database includes an identifier for each module that is intended to be installed in the vehicle. A quality assurance notice is sent based on the determination, indicating either that the correct module is installed in the vehicle or that an incorrect module must be replaced.

Abstract: A system and method for providing subscription service notification at a mobile digital radio device is described. The method includes determining a digital radio subscription service expiration notice, communicating the subscription service expiration notice to a mobile digital radio receiver, storing a received expiration notice at the digital radio receiver, and providing the stored expiration notice to a user. A computer readable medium having computer readable code for determining a digital radio subscription service expiration notice is also provided. Computer readable code for directing the communication of the subscription service expiration notice to a mobile digital radio receiver, computer readable code for storing a received expiration notice at the digital radio receiver; and computer readable code for providing the stored expiration notice to a user are stored to the computer readable medium.

Abstract: The invention provides a method and system for remotely inventorying electronic modules installed in a vehicle. A vehicle telematics unit sends an identification request to at least one electronic module. The telematics unit receives at least one electronic module identifier in response to the request. The identifier includes the serial number and software revision for the electronic module. The received identifier is transmitted from the telematics unit to a call center. The call center, or a quality center to which the call center sends the transmitted identifier, determines if the transmitted identifier corresponds with an identifier included in an electronic module identifier database. The database includes an identifier for each module that is intended to be installed in the vehicle. A quality assurance notice is sent based on the determination, indicating either that the correct module is installed in the vehicle or that an incorrect module must be replaced.