Patents by Inventor Denys Babyak

Denys Babyak has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer care mobile application
    Patent number: 10171664
    Abstract: A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
    Type: Grant
    Filed: January 29, 2018
    Date of Patent: January 1, 2019
    Inventors: Sergey Aleksin, Viswanath Kocharlakota, Denys Babyak, Oleg Fylypenko, Alan Gatto, Annie Kingston, Dean Cottle, Ramamohan Yeggoni
  • CUSTOMER CARE MOBILE APPLICATION
    Publication number: 20180191901
    Abstract: A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
    Type: Application
    Filed: January 29, 2018
    Publication date: July 5, 2018
    Inventors: Sergey Aleksin, Viswanath Kocharlakota, Denys Babyak, Oleg Fylypenko, Alan Gatto, Annie Kingston, Dean Cottle, Ramamohan Yeggoni
  • Customer care mobile application
    Patent number: 9883038
    Abstract: A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
    Type: Grant
    Filed: December 23, 2016
    Date of Patent: January 30, 2018
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Sergey Aleksin, Viswanath Kocharlakota, Denys Babyak, Oleg Fylypenko, Alan Gatto, Annie Kingston, Dean Cottle, Ramamohan Yeggoni
  • CUSTOMER CARE MOBILE APPLICATION
    Publication number: 20170180553
    Abstract: A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
    Type: Application
    Filed: December 23, 2016
    Publication date: June 22, 2017
    Inventors: Sergey Aleksin, Viswanath Kocharlakota, Denys Babyak, Oleg Fylypenko, Alan Gatto, Annie Kingston, Dean Cottle, Ramamohan Yeggoni
  • Customer care mobile application
    Patent number: 9532209
    Abstract: A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
    Type: Grant
    Filed: April 7, 2015
    Date of Patent: December 27, 2016
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Sergey Aleksin, Viswanath Kocharlakota, Denys Babyak, Oleg Fylypenko, Alan Gatto, Annie Kingston, Dean Cottle, Ramamohan Yeggoni
  • CUSTOMER CARE MOBILE APPLICATION
    Publication number: 20150289130
    Abstract: A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
    Type: Application
    Filed: April 7, 2015
    Publication date: October 8, 2015
    Inventors: Sergey Aleksin, Viswanath Kocharlakota, Denys Babyak, Oleg Fylypenko, Alan Gatto, Annie Kingston, Dean Cottle, Ramamohan Yeggoni
  • Customer care mobile application
    Patent number: 9064259
    Abstract: A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
    Type: Grant
    Filed: February 25, 2013
    Date of Patent: June 23, 2015
    Assignee: Genesys Telecomminucations Laboratories, Inc.
    Inventors: Sergey Aleksin, Viswanath Kocharlakota, Denys Babyak, Oleg Fylypenko, Alan Gatto, Annie Kingston, Dean Cottle, Ramamohan Yeggoni
  • CUSTOMER CARE MOBILE APPLICATION
    Publication number: 20140171034
    Abstract: A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
    Type: Application
    Filed: February 25, 2013
    Publication date: June 19, 2014
    Inventors: Sergey Aleksin, Viswanath Kocharlakota, Denys Babyak, Oleg Fylypenko, Alan Gatto, Annie Kingston, Dean Cottle, Ramamohan Yeggoni