Patents by Inventor Derek DeHart

Derek DeHart has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contact center load forecasting
    Patent number: 9838532
    Abstract: An example method of generating contact totals based on customer communication patterns in different time zones may include obtaining information indicative of geographic locations for customers of a contact center. The obtained information may be analyzed to determine locations for the customers based on the information indicative of geographic locations. The time zone behaviors for each of the determined locations of the customers may be determined. The method may include accumulating numbers of the customers contacting the contact center for a sampled time period. Contact totals may be generated based on the accumulated numbers. The accumulated numbers may be stored along with the corresponding time zone behaviors for the determined locations of the customers.
    Type: Grant
    Filed: December 3, 2015
    Date of Patent: December 5, 2017
    Assignee: INCONTACT, INC.
    Inventors: Brian Douglas Minert, Derek DeHart
  • CONTACT CENTER LOAD FORECASTING
    Publication number: 20170163798
    Abstract: An example method of generating contact totals based on customer communication patterns in different time zones may include obtaining information indicative of geographic locations for customers of a contact center. The obtained information may be analyzed to determine locations for the customers based on the information indicative of geographic locations. The time zone behaviors for each of the determined locations of the customers may be determined. The method may include accumulating numbers of the customers contacting the contact center for a sampled time period. Contact totals may be generated based on the accumulated numbers. The accumulated numbers may be stored along with the corresponding time zone behaviors for the determined locations of the customers.
    Type: Application
    Filed: December 3, 2015
    Publication date: June 8, 2017
    Inventors: Brian Douglas Minert, Derek DeHart